topic Re: Infraworks Model Creation issue in InfraWorks Forum

Infraworks Model Creation issue

Anonymous — Thu, 12 Sep 2019 11:35:38 GMT

when i am Trying to download the model... its showing the error of "Unable to Open model" in the dialog box.

Re: Infraworks Model Creation issue

SethHall — Thu, 12 Sep 2019 12:33:14 GMT

Does this happen with all Model Builder created models or just a few? There was an incident earlier this week which may have caused corrupted models to be created, but has since been resolved. Could you try recreating this model through Model Builder and see if you can open it?

Re: Infraworks Model Creation issue

Anonymous — Sat, 14 Sep 2019 07:02:45 GMT

Sir...This problem is happening with every model i create in infraworks.

Re: Infraworks Model Creation issue

Mark_Pearce333 — Tue, 17 Sep 2019 09:28:44 GMT

I recently moved from version 2019.2 to 2019.3. When I tried to open any new models created via Model Builder they were all 'unable to open'. Our IT dept discovered it was to do with updating the ca-bundle.crt file. Once this was done I was able to open new models again.

Cheers

Mark

Re: Infraworks Model Creation issue

Karsten.Saenger — Wed, 18 Sep 2019 07:55:38 GMT

Hi @Anonymous ,

@Mark_Pearce333 is right, the certificates can be one reason why the models cannot be opened.

Details - or if it's really a certificate problem, can be found in the InfraWorks log files.

Is it possible to send you log files from C:\Users\<>\AppData\Roaming\Autodesk\Autodesk InfraWorks\logs ?

Regards,

Karsten.