topic Re: InfraWorks 2020.1 - "Let's Get Started" won't go away in InfraWorks Forum

InfraWorks 2020.1 - "Let's Get Started" won't go away

Partenheimer — Mon, 30 Sep 2019 22:05:24 GMT

In InfraWorks 2020.1, I selected Single-user from the "Let's Get Started" window and sign myself in. I'm not able to dismiss the window until I click on the "X" in the top right window corner.

Upon reopening infraWorks, the "Let's Get Started" keeps coming back every time. Its very annoying, especially since I'm already signed in from my previous session. Again, the only way to dismiss the window is the upper right "X".

This behavior is the same on two different Win 10 computers I've tried.

Anyone else getting this?

Regards,

Michael Partenheimer

Re: InfraWorks 2020.1 - "Let's Get Started" won't go away

besi08.88 — Mon, 30 Sep 2019 22:54:20 GMT

Me too the same thing I’m running windows 10

Re: InfraWorks 2020.1 - "Let's Get Started" won't go away

lippola — Tue, 01 Oct 2019 09:41:28 GMT

hey there,

would it be possible to send us a screenshot of your license? (autodesk.maange.com)

Or may it be that you own an NFR license?

In any case, it would be good to know what kind of license you guys have.

Andreas

Re: InfraWorks 2020.1 - "Let's Get Started" won't go away

besi08.88 — Tue, 01 Oct 2019 18:55:13 GMT

I have a standalone license

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Re: InfraWorks 2020.1 - "Let's Get Started" won't go away

Partenheimer — Tue, 01 Oct 2019 15:06:15 GMT

This issue and the "Missing Model Builder button" issue turn out to be the same issue. See details here: Model Builder and New buttons missing

Once I was served a valid license, the "Let's Get Started" window stopped reappearing with each open.

Regards,

Michael Partenheimer