topic Re: Unable to open model error in InfraWorks Forum

Unable to open model error

Anonymous — Wed, 02 Oct 2019 05:45:25 GMT

Hi, When i try to open model which i worked on that model yesterday, there is an error " unable to open model"

I attached the screenshot.

Re: Unable to open model error

Karsten.Saenger — Wed, 02 Oct 2019 07:29:42 GMT

Hi @Anonymous ,

did your computer or program crash?
Please send the log files from %appdata%\Autodesk\Autodesk InfraWorks\logs ?

Regards,

Karsten.

Re: Unable to open model error

Anonymous — Wed, 02 Oct 2019 07:40:24 GMT

There wasnt any computer or program crash i finish my work and closed manually program then i turn off computer. After all one day later (today) i wanted to open same model again so i have seen that error massage.

I am sending log file on attachment.

Re: Unable to open model error

Karsten.Saenger — Wed, 02 Oct 2019 08:35:35 GMT

Hi @Anonymous ,

please check if there is a file "index.lock" in path "C:/Users/yusuf.kuyumcu.CORUMBEL/Documents/Autodesk InfraWorks Models/Autodesk 360/741341/Coraklık.files/.git/"

If it exists, delete it. Your model can be opened afte that again.

Regards,

Karsten.