topic Re: Infraworks 2021 FBX export is broken. Textures are erroneously wrong using 3DS Max, Blender, and the Unreal Engine in InfraWorks Forum

Infraworks 2021 FBX export is broken. Textures are erroneously wrong using 3DS Max, Blender, and the Unreal Engine

cmclean — Tue, 10 Nov 2020 20:13:12 GMT

What the FBX look like in 3DS Max exported from Infraworks 2021. All of my FBX exports from earlier versions of Infraworks are flawless. Not sure what happened with the 2021 version. No matter which type of model I try to export. I get the same results. No matter if I import into 3DS Max, Blender or the Unreal Engine. I even downloaded a whole new map of New York. Same results. I even upgraded an older model which had a clean FBX export. Same results. Messed up textures. But like I said. Old FBX exports on my hard drive work fine. Just new exports are busted.

If I grab an old FBX file from last year. I don't have any problems. So. I am assuming it is 2021. I downloaded all of the hotfix and no fix.

Re: Infraworks 2021 FBX export is broken. Textures are erroneously wrong using 3DS Max, Blender, and the Unreal Engine

Karsten.Saenger — Fri, 13 Nov 2020 10:46:55 GMT

Hi @cmclean ,

I have tried to recreate the issue on my system with the latest InfraWorks 2021.1 release.
Exported a Model Builder model with different export settings from InfraWorks and imported into 3ds Max with standards settings.

All results look like this:

Can you describe in detail your steps to export and import the FBX file?
Is it possible to provide the InfraWorks model, so I can test on my side with your data? I can share a OneDrive folder for the upload of a zipped file.

Regards,

Karsten.

Re: Infraworks 2021 FBX export is broken. Textures are erroneously wrong using 3DS Max, Blender, and the Unreal Engine

cmclean — Fri, 13 Nov 2020 10:53:47 GMT

Sure. I just tried several models just now. I'm getting the same issues.

Re: Infraworks 2021 FBX export is broken. Textures are erroneously wrong using 3DS Max, Blender, and the Unreal Engine

cmclean — Fri, 13 Nov 2020 10:56:06 GMT

I'm using 3DS Max 2020. I believe I'm using Blender 9

Re: Infraworks 2021 FBX export is broken. Textures are erroneously wrong using 3DS Max, Blender, and the Unreal Engine

Karsten.Saenger — Fri, 13 Nov 2020 13:33:12 GMT

Hi @cmclean ,

thanks for sending the FBX file.

I can't speak for Blender as it's not an Autodesk product. The FBX file is handled differently in different products.

I loaded the FBX file into 3ds Max 2021, Navsiworks 2021 and uploaded it to Bim360 for the online viewer.
All three options show a good model:

So, I believe there is nothing wrong with the FBX file or the InfraWorks export.
Maybe there is an issue with 3dsMax 2020 that has been fixed in 2021.
I know that there is an option to reset the 3dsMax profile, maybe that helps. If you like, I can create a support case for you and forward it to our 3dsMax technical support, let me know.

Regards,

Karsten.

Re: Infraworks 2021 FBX export is broken. Textures are erroneously wrong using 3DS Max, Blender, and the Unreal Engine

cmclean — Fri, 13 Nov 2020 13:40:47 GMT

I will download 3ds Max 2021. Give it a try. Hopefully it works this time.

Thank You!

Re: Infraworks 2021 FBX export is broken. Textures are erroneously wrong using 3DS Max, Blender, and the Unreal Engine

cmclean — Fri, 13 Nov 2020 14:37:52 GMT

Downloaded Max 2021 and same issue. Infrawork model is the only FBX file that explodes. All FBX from Autodesk Revit are fine. FBX files exported from the Unreal Engine are fine. I updated my graphics driver and same issues coming from Infraworks.

I wonder if that 3DS Max maleware issue caused it. I did notice unfavorable issues from 3DS max over a week ago. Recieved an email yesterday about maleware hacks using 3DS Max from Autodesk. I updated the security fix. I guess I will try to Uninstall Infraworks and Re-Install.

Re: Infraworks 2021 FBX export is broken. Textures are erroneously wrong using 3DS Max, Blender, and the Unreal Engine

Karsten.Saenger — Fri, 13 Nov 2020 14:44:15 GMT

Hi @cmclean ,

strange, I don't have an explanation.
As mentioned before, I can create a support case for you for 3ds Max or you create it yourselve via your Autodesk Account.

Regards,

Karsten.

Re: Infraworks 2021 FBX export is broken. Textures are erroneously wrong using 3DS Max, Blender, and the Unreal Engine

cmclean — Fri, 13 Nov 2020 16:30:03 GMT

Yes Please,

I am overly frustrated. Downloaded Max 2021 and I can no longer open up my Revit to Standard Materials MS file any more using Scene converter. There is no option to open a MS file anymore. No support using Scene Converter in Max 2021.

No option to open a MS File

MS Files I use for development

This is what every FBX export from Infraworks 2021 look like using Blender. I re-installed Infraworks and 3DS Max 2021 and applied all of the updates. Same results. Not sure why your 3DS Max version is showing up properly and mine is not. It was working fine over a month ago.

Re: Infraworks 2021 FBX export is broken. Textures are erroneously wrong using 3DS Max, Blender, and the Unreal Engine

Karsten.Saenger — Mon, 16 Nov 2020 07:31:47 GMT

Hi @cmclean ,

this issue sounds more like a 3ds Max problem rather than InfraWorks.
I will open a support case for you at Autodesk. At the same time, I suggest to post the issue in the 3ds Max forum, maybe others experienced the same and there is already a solution.

Regards,
Karsten.