topic Re: Can't open "Traffic Analyst Panel" in InfraWorks Forum

Can't open "Traffic Analyst Panel"

pozhidaevdn — Fri, 01 Dec 2017 07:01:28 GMT

Hello!
My colleague faced a strange problem. When he tryes to open "Traffic Analyst Panel" he got an error. Also he's Traffic Simulation window looks like this:

With blank "simulations" and on a button with "Run Simulation" he got "Unavailable".
Also here is his log (also look in attachment):

These 4 strings appears after he invoke a command "Traffic analyst panel"

We did full uninstall of programm and install again - same results.
On my PC and PCs of others guys who working in same room - all works fine. We all have simmilar PCs and settings on it (corporate).

Looking for help!

P.S. Model we trying was published without any troubles

Re: Can't open "Traffic Analyst Panel"

Karsten.Saenger — Fri, 01 Dec 2017 07:41:30 GMT

Hi @pozhidaevdn

I don't have an explanation in the moment, can you send the full InfraWorks log files from C:\Users\<<USER>>\AppData\Roaming\Autodesk\Autodesk InfraWorks\logs ?

Regards,

Karsten.

Re: Can't open "Traffic Analyst Panel"

pozhidaevdn — Fri, 01 Dec 2017 08:20:16 GMT

Thanks for answer!

Here is full folder + exact file that opens from infraworks

Re: Can't open "Traffic Analyst Panel"

Karsten.Saenger — Fri, 01 Dec 2017 09:14:45 GMT

Hi @pozhidaevdn

is InfraWorks running in trial mode?
The last entries in the log file are:

2017-12-01T07:44:33Z [9656]: RequestHandler.cpp(301): debug: NETWORK ERROR: 204
2017-12-01T07:44:33Z [9656]: HttpOperationBase.cpp(262): error: Authentication required error
2017-12-01T07:44:33Z [9656]: HttpOperationBase.cpp(263): error: Url: https://metering.autodesk.com/api/authvalidate/v1/DTQRQUUVUW3A/infraworks360/infraworks360trial
2017-12-01T07:44:33Z [9656]: HttpOperationBase.cpp(264): error: HttpStatusCode: 401

Strange that there is a network error, but it would explain the traffic analyst problem as this tool works via cloud.

Can you please also test if you change the product language to English? This can be done in the application options.

Regards,

Karsten.

Re: Can't open "Traffic Analyst Panel"

pozhidaevdn — Fri, 01 Dec 2017 09:31:35 GMT

Yes it's trial version. Same trial on my pc (waiting for arival of licence:))

I did just tried lang switch. Same result.

This model is on a cloud. I can also use any other cloud service except TAP. For example - Profile optimization works fine.

Re: Can't open "Traffic Analyst Panel"

Bart.Chen — Thu, 21 Dec 2017 06:55:59 GMT

@pozhidaevdn wrote:

Yes it's trial version. Same trial on my pc (waiting for arival of licence:))

I did just tried lang switch. Same result.

This model is on a cloud. I can also use any other cloud service except TAP. For example - Profile optimization works fine.

Is your trial account expried ? The error info shown in the log file indicated that most probably it is the case.