topic Betreff: Enable to open model in InfraWorks Forum

Enable to open model

jean-christophe_ouaknine — Fri, 30 Jun 2023 13:40:55 GMT

Hi,

With InfraWorks 2023 (23.1.0.18)

I try to open different model (from different types : shared on ACC, a sample or from Model Builder).

InfraWorks return the message : "enable to open model".

I try to change the local path for A360 and Cache folder to another pathfolder : C/DATA/InfraWorksModels/A360 & Cache.

It doesn't change the problem.

Please find attach the log file.

Karsten.Saenger — Mon, 03 Jul 2023 07:02:55 GMT

did you install InfraWorks 2023 just recently?

There are two possible reasons for your issue:

It looks like your models are located in a local drive. So, I suggest a clean uninstallation and reinstallation of InfraWorks.

Regards,

Karsten.

jean-christophe_ouaknine — Mon, 03 Jul 2023 16:14:22 GMT

Hi Karsten

a clean uninstallation and reinstallation of InfraWorks

as it's described in your link solve my problem.

Thank you.

jean-christophe_ouaknine — Thu, 06 Jul 2023 06:15:43 GMT

me and IT service have to prepare many computers

The solution you perpose solved the problem on many computers,

But on one computer, a new messsage appears, blocking installation :

Do you have any idea ?

Karsten.Saenger — Thu, 06 Jul 2023 07:12:37 GMT

unfortunately, I don't have an idea what the issue is on this specific computer.

I suggest creating a support ticket for the Autodesk Installation Support. -> https://www.autodesk.de/support/contact-support

Regards,

Karsten.