topic Infraworks Freezing with windows build 17134 in InfraWorks Forum

Infraworks Freezing with windows build 17134

Anonymous — Thu, 03 May 2018 12:59:09 GMT

After opening Infraworks 2019 in the new windows build (17134), when you try to open properties or create a new project, the whole program locks up and wont do anything. Does anyone know what's going on with that or have a work around to this? I use it to manage our lidar data and i can manipulate any of it for Civil 3d 2019.

also, does anyone else have issues with the software rendering only half of the grids it makes or just not drawing anything after modeling it.

Re: Infraworks Freezing with windows build 17134

SethHall — Thu, 03 May 2018 17:44:24 GMT

Hi @Anonymous

I am looking into this right now, but unfortunately none of the machine I have access to have the latest Windows 10 build. I'll keep you posted with what I can find out.

Re: Infraworks Freezing with windows build 17134

SethHall — Thu, 03 May 2018 18:25:06 GMT

@Anonymous

Any chance you a running NVIDIA graphics? If so, could you please make sure your drivers are up to date as there has been an update to address issues with Win 10 1803: https://www.geforce.com/drivers

Let me know if this helps.

Re: Infraworks Freezing with windows build 17134

TheCanadianPrimate — Fri, 04 May 2018 17:37:49 GMT

Didn't help here. Currently working with Karsten Saenger on same problem.

Re: Infraworks Freezing with windows build 17134

SethHall — Fri, 04 May 2018 17:42:08 GMT

Hi @TheCanadianPrimate

Further investigation revealed that updating the NVIDIA driver would not resolve the issue. It is due to the Windows April update build 1803. If you have this build, please consider rolling it back to a previous version until we and/or Microsoft get to the bottom of the issue. I rolled mine back without issue and InfraWorks now behaves as expected. Please see this article:

https://knowledge.autodesk.com/support/infraworks/troubleshooting/caas/sfdcarticles/sfdcarticles/InfraWorks-locks-up-after-Windows-10-Update.html?_ga=2.90806360.375771740.1525089646-1300762508.1484847244

Re: Infraworks Freezing with windows build 17134

Anonymous — Mon, 07 May 2018 11:16:57 GMT

I was not able to test it over the weekend as i was out, but i have updated with the latest hotfix that did not address it but i will roll back and will follow up with you until we see an update regarding fixes for infraworks and such. Thank you for your expediency on the matter.

Re: Infraworks Freezing with windows build 17134

Anonymous — Fri, 25 May 2018 20:05:03 GMT

This is not a solution? Or is there a patch I am missing?

Re: Infraworks Freezing with windows build 17134

SethHall — Tue, 29 May 2018 12:07:26 GMT

Hi @Anonymous

Not a permanent solution, but rolling back the Windows Update will resolve the issue until we get the hot fix finished, which should be very soon. Please keep an eye on this thread for any updates: https://forums.autodesk.com/t5/infraworks-forum/please-do-not-update-to-windows-10-april-release-build-1803/td-p/7980206

Thank you for your patience

Re: Infraworks Freezing with windows build 17134

Anonymous — Tue, 29 May 2018 17:41:23 GMT

i have tested it and it fixed the issues i was having. the software in general feels very beta, but id love to see civil 3d move this way in the future. too many bugs otherwise to use day to day