topic Re: .com or .eu in Informed Design Forum

Informed Design, support for Autodesk construction cloud .com or .eu servers?

EdwinG — Fri, 21 Mar 2025 09:41:52 GMT

Hi,

On my acc.autodesk.eu i can create projects

and on my acc.autodesk.com i can't create projects

The plugin in revit doesn't show anything am i missing something?

thanks

Re: .com or .eu

DarrenP — Thu, 08 Feb 2024 13:29:17 GMT

It's explained here: https://forums.autodesk.com/t5/informed-design-knowledge-center/install-instructions/ta-p/12532748

Note: Due to some technical constraints, our app will not be operational with projects that are currently managed on European data centers, effective immediately.

Re: .com or .eu

Cursist-101 — Fri, 15 Mar 2024 11:14:09 GMT

I love the concept of Informed Design! I would like to emphasize the need for EU-server compatibility though.

Due to this limitation is seems practically impossible to use Informed Design in Europe. Though working on US-based servers won't be a big issue for many clients, it seems that a project simply can't be moved between servers without creating new accounts. (Source) This seems specifically unrealistic since the manufacturer (and the Informed Design tool) won't be involved until a project design is well on its way and already many parties are involved.

Re: .com or .eu

david_reaume — Wed, 20 Mar 2024 20:17:05 GMT

Hey @Cursist-101,

Thank you for this feedback. We are well aware of the need going forward to support EU-based servers. We recognize the limitations this currently imposes on users and have every intention to address these limitations as well as others as we continuously improve the Informed Design Solution. We are encouraged by your expression of love for the Informed Design Concept and we hope you will stay tuned and engaged as we build out and mature the solution. We are just getting started, so please keep the feedback coming so we can be assured we are headed in the right direction.

Re: .com or .eu

Cursist-101 — Thu, 21 Mar 2024 09:00:12 GMT

Thanks David. Much appreciated!

Re: .com or .eu

amir_kianfarRLULC — Fri, 06 Dec 2024 09:29:48 GMT

Is there a timeline or roadmap for supporting Informed Design on EU servers? Having clarity on this would help firms plan effectively for upcoming projects and align with potential future capabilities? Using EU server or US server for next project

Re: .com or .eu

david_reaume — Fri, 06 Dec 2024 15:47:58 GMT

@amir_kianfarRLULC ,

Supporting Informed Design on EU servers is definitely on our Roadmap. I am currently trying to figure out what an MVP (minimum viable solution) for this would look like, so we can provide basic support as soon as possible and then refine and mature in subsequent phases. Would you be willing to have a call, so I can ask you some questions about specific requirements? If so, please drop me an email at david.reaume@autodesk.com.

Thanks,

Dave Reaume

Re: .com or .eu

gareth_spencer_adsk — Wed, 11 Dec 2024 09:57:50 GMT

Dear Forum Members,

We understand the importance of having accessible and efficient tools to enhance your design experience, and we are committed to improving our services to meet your needs. The idea of expanding our server availability to the EU is aimed at providing better performance, lower latency, and improved user experience for our European users.

Your Voice Matters

We would love to hear from you. Your input is invaluable, and we are inviting you to vote on this idea and share your personal thoughts on why this expansion is important to you.

Vote: Please cast your vote in the dedicated thread here.
Share Your Thoughts: Leave a comment in the thread explaining why you believe expanding to EU servers is crucial for your work and how it will benefit your projects.