topic Informed Design product definition publish error: Failed to get properties, and thumbnail (Units missmatch error) in Informed Design Forum

Informed Design product definition publish error: Failed to get properties, and thumbnail (Units missmatch error)

Cursist-101 — Fri, 21 Mar 2025 10:57:32 GMT

Hi,

I'm currently testing Informed Designed and I'm psyched for its potential. Unfortunately, I don't seem to be able to get very far. In Inventor, on creating a new product definition I'm getting the following error messages:

On the Parameters tab:

failed to get Part or Assemlby properties

On the Source Content tab:

Failed to Fetch Thumbnail

I've tested with my own design, as well as the Staircase sample design. Both results are the same.

Does anyone have an idea as to what I might be doing incorrectly? I'm running Inventor 2024.1.1 on Windows 11, Informed design add-in version 1.1.0.0.

Kind regards

Re: Failed to get information

gareth_spencer_adsk — Fri, 15 Mar 2024 12:14:10 GMT

Hi @Cursist-101,

It is great to here you have installed Informed Design and looking forward to getting to grips with it, but sorry you having a few issues right now.

Firstly, can I point you to one of our Inventor articles that may help you Inventor Workflow tips HERE.
I am not sure if this is the root cause of your issues but please make sure you have a single root folder and it is saved to your local drive (ie. C drive) and not on the web. Also all the files are saved within and not elsewhere.

I will raise this with our product team and come back to you as soon as I can. Thank you for your patience.

Re: Failed to get information

Cursist-101 — Tue, 19 Mar 2024 09:37:17 GMT

Hi Gareth!

Thank you for your reply! I went through the list and all seems in order. Initially I didn't use the latest version of Inventor (2024.1 instead of 2024.2), unfortunately an update did not make a difference.

My ACC-account is on a EU-server, though is seems that I've activated a demo on a US-server as well. Maybe this is related to the issue, I'll need to investigate further.

Re: Failed to get information

gareth_spencer_adsk — Wed, 20 Mar 2024 11:46:02 GMT

Hi @Cursist-101,

We don't currently support Informed Design on the EU server.

Can you just clarify is this issue when you are working inside Inventor or when you are trying to insert a product into Revit?

Please keep us updated on your progress.

Re: Failed to get information

Cursist-101 — Wed, 20 Mar 2024 14:29:06 GMT

Hi Gareth,

This is when I'm working in Inventor. Please see below video:

(view in My Videos)

Re: Failed to get information

gareth_spencer_adsk — Thu, 21 Mar 2024 10:18:53 GMT

Hi @Cursist-101,

Where did you save your root folder? It doesn't seem to be stored on your local drive. Please remember that it's crucial to save the root folder on your local drive (e.g. C: drive). It should not be saved on a server or a folder that points to a web location.

Can I ask refer to this post on Inventor Workflows that we have written HERE. It has some quick tips on project structure.

Please let me know how you get on.

Re: Failed to get information

kylegT2ZZF — Wed, 15 May 2024 17:02:09 GMT

@gareth_spencer_adsk

I'm having the same issue now. This is on a model I have previously published so it shouldn't be a file structure problem, but I did a pack and go to my local hardrive just to make sure and I'm still seeing the same issue.

Re: Failed to get information

kylegT2ZZF — Wed, 15 May 2024 17:07:39 GMT

I think I figured mine out. I had a couple of parameters that I had changed their units to ul but hadn't updated the equation still had an value in "in". This seems to cause Informed design to fail, once I fixed those parameters it works.

Re: Failed to get information

gareth_spencer_adsk — Thu, 16 May 2024 08:32:22 GMT

Hi @kylegT2ZZF ,

That is great to hear.

We have created some useful tips when working with Informed Design for Inventor HERE. Just be careful using Pack & Go.

I would love to hear your feedback on how you are getting on.

Re: Failed to get information

chtahir2212 — Mon, 08 Jul 2024 05:35:36 GMT

Re: Failed to get information

gareth_spencer_adsk — Mon, 08 Jul 2024 09:35:00 GMT

Hi @chtahir2212,

When publishing there can be may reasons why it does not publish the product definition. Please read our Quick tips Inventor Workflow guide which should help users better understand using Informed Design for Inventor successfully.

Please note that your files should be saved locally (ie. C: Drive) to work with Informed Design for Inventor.