HSMXpress 2018 crashes Solidworks 2017

Anonymous — Wed, 09 Aug 2017 16:55:12 GMT

I am running Solidworks Premium 2017 SP3 on Windows 10 (fully up to date) and installed the latest version of HSMXpress (downloaded a few minutes ago).

Whenever I do anything in HSM, Solidworks crashes. It doesn't matter if I open an existing file or create a new part, as soon as I do anything in the Cam tab, Solidworks crashes (create a new job, edit anything existing, etc).

HSM starts with Solidworks and it does not seem to cause any issues during start or normal operation, unless I try to use it.

I have completely uninstalled HSM, re-downloaded it and reinstalled it. Same result.

I am not quite sure what to do next.

Re: HSMXpress 2018 crashes Solidworks 2017

fonsecr — Wed, 09 Aug 2017 17:05:08 GMT

Hi @Anonymous,

I'll get the team to try to reproduce the issue. There shouldn't be any specific changes that would cause it to crash. But we will confirm as soon as possible.

Can you provide the exact version of HSMXpress so we can test it properly?

Re: HSMXpress 2018 crashes Solidworks 2017

Anonymous — Wed, 09 Aug 2017 17:07:37 GMT

The version is HSMXpress 2018 R2.42084

Thank you

Re: HSMXpress 2018 crashes Solidworks 2017

fonsecr — Wed, 09 Aug 2017 17:08:44 GMT

Thanks.

Re: HSMXpress 2018 crashes Solidworks 2017

jeff.pek — Wed, 09 Aug 2017 21:34:29 GMT

Do you have any more information about the crash -- log files? .dmp files in %temp%?

We are not seeing this here with the same build on Windows 10.

Thanks,

Jeff

Re: HSMXpress 2018 crashes Solidworks 2017

fonsecr — Thu, 10 Aug 2017 11:02:59 GMT

@Anonymous,

Can you confirm that the command in the HSMXpress CAM panel looks correct and you can see them all?

Can you open say the Tool Library and Task Manager from the panel? And can you open Tools -> CAM -> Preferences?

Re: HSMXpress 2018 crashes Solidworks 2017

Anonymous — Thu, 10 Aug 2017 15:41:26 GMT

I can open all menus and everything seems to be there. I can open the tool library and view tool or tool holder details. I can make changes to tools and save them. The changes are retained even after a program restart and no crash. The preferences pull up and seem to be complete.

When the crash occurs, Solidworks freezes on the "Solidworks has encountered an error..." screen. After a while the Windows error window with the options "Wait for program to respond" or "Close now" appears behind the previous error message. I waited for several hours and it does not respond. Once I click "close now" I get the Solidworks error report screen. It supplies the following files:

Solidworks Performance Log:

SyntaxEditor Code Snippet

; SolidWorks generated log file - do not edit.
<VERSION> 4</VERSION>
<PROC_NUM>12 system processor(s)
<PROC_ARCH>9, 6, 20225
<OS>Microsoft Windows 10 Professional Edition, 64-bit 10.0  (Build 15063)
<MACHINE>LUKAS-WORKSTATI
<SERIAL>9000 0111 4974 8711
<INSTALLER>2
<SPEED_MEM>3398MHz xxx-xxxxxxxx xxx-xxxxxxxx           0 140702203961344
<PROCESSOR> 1 "Intel64 Family 6 Model 79 Stepping 1" "GenuineIntel"
<PROCESSOR> 2 "Intel64 Family 6 Model 79 Stepping 1" "GenuineIntel"
<PROCESSOR> 3 "Intel64 Family 6 Model 79 Stepping 1" "GenuineIntel"
<PROCESSOR> 4 "Intel64 Family 6 Model 79 Stepping 1" "GenuineIntel"
<PROCESSOR> 5 "Intel64 Family 6 Model 79 Stepping 1" "GenuineIntel"
<PROCESSOR> 6 "Intel64 Family 6 Model 79 Stepping 1" "GenuineIntel"
<PROCESSOR> 7 "Intel64 Family 6 Model 79 Stepping 1" "GenuineIntel"
<PROCESSOR> 8 "Intel64 Family 6 Model 79 Stepping 1" "GenuineIntel"
<PROCESSOR> 9 "Intel64 Family 6 Model 79 Stepping 1" "GenuineIntel"
<PROCESSOR> 10 "Intel64 Family 6 Model 79 Stepping 1" "GenuineIntel"
<PROCESSOR> 11 "Intel64 Family 6 Model 79 Stepping 1" "GenuineIntel"
<PROCESSOR> 12 "Intel64 Family 6 Model 79 Stepping 1" "GenuineIntel"
<VERSIONDATESTAMP>25/2017109</VERSIONDATESTAMP>
<S>
<ST>1502379236
<BUILD>SP3.0 SP3.0
<HOTFIX>None
<INTERNALSWVERSION>d170420.001
<EXEDIR>C:\Program Files\SOLIDWORKS Corp\SOLIDWORKS
<X64> 1 0
<DPI>144</DPI>
<SUPPORTS_TOUCH>0</SUPPORTS_TOUCH>
<TOOLBAR_BUTTONSIZE>0</TOOLBAR_BUTTONSIZE>
<ADDIN> FeatureWorks:Disabled SldTrans 1.0:Disabled SldUg 1.0:Disabled SOLIDWORKS DXF3D:Disabled SOLIDWORKS HCG:Disabled SOLIDWORKS HSF:Disabled SOLIDWORKS Inventor:Disabled SOLIDWORKS JPEG:Disabled SOLIDWORKS MDT:Disabled SOLIDWORKS Pro/E:Disabled SOLIDWORKS Routing:Disabled SOLIDWORKS SE:Disabled SOLIDWORKS Toolbox:Disabled SOLIDWORKS Toolbox Browser:Disabled SOLIDWORKS Utilities:Disabled SOLIDWORKS Motion:Disabled SOLIDWORKS Simulation:Disabled
<REALVIEW> 0
<MSIE>9.11.15063.0
<LANGUAGE> english,english,1033
<CMDLINE> 0,0,0,0,0,0,1,0,0,0,0,0,0,1,-1,0,0,0,0,0, 0
<PKGTYPE> 2
<FDBK_OP-IN> 0 </FDBK_OP-IN>
<SWSID> "20170810103350_25.3.0.0059" </SWSID>
<FVI>CMD:"excel.exe" ATTR:Detected=1 ATTR:PN="Microsoft Office 2016" ATTR:PV="16.0.8229.2103" ATTR:FV="16.0.8229.2103"</FVI>
<FVI>CMD:"winword.exe" ATTR:Detected=1 ATTR:PN="Microsoft Office 2016" ATTR:PV="16.0.8229.2103" ATTR:FV="16.0.8229.2103"</FVI>
<FVI>CMD:"outlook.exe" ATTR:Detected=1 ATTR:PN="Microsoft Outlook" ATTR:PV="16.0.8229.2103" ATTR:FV="16.0.8229.2103"</FVI>
<FVI>CMD:"iexplore.exe" ATTR:Detected=1 ATTR:PN="Internet Explorer" ATTR:PV="11.00.15063.0" ATTR:FV="11.00.15063.0 (WinBuild.160101.0800)"</FVI>
<SWINSTALL>ATTR:PN="SOLIDWORKS 2017 SP03" ATTR:PV="25.130.59" ATTR:MajV=25 ATTR:MinV=130</SWINSTALL>
<LAST_BOOT_TIME>ATTR:time=08/09/2017 13:13:11 ATTR:GMTOffset=-06:00</LAST_BOOT_TIME>
<GRAPHICS> CDD V4.01 X3840 Y2160 32 bits 60Hz
<GRAPHICS1>CDD V4.01 X1280 Y1024 32 bits 60Hz
<ON>:ATI Technologies Inc.
<OR>:AMD FirePro W8100 (FireGL V) (FirePro W9000)
<OV>:4.5.13479 Compatibility Profile Context FireGL 22.19.161.0
<PV>:8.14.01.6543
<PN>:Advanced Micro Devices, Inc PowerXpress Vista OpenGL Driver
<CN>:Advanced Micro Devices, Inc. 
<FD>:atiglpxx.dll
<LC>:Copyright (C) 2007 Advanced Micro Devices, Inc.
<FV>:8.14.01.6543
<COMPUTERSYSTEMINFO>ATTR:Manufacturer=ASUS ATTR:Model=All Series</COMPUTERSYSTEMINFO>
<VIDEOCONTROLLERINFO>ATTR:AdapterCompatibility=Advanced Micro Devices, Inc. ATTR:Description=AMD FirePro W8100 ATTR:DriverVersion=22.19.161.0 ATTR:PNPDeviceID=PCI\VEN_1002&DEV_67A1&SUBSYS_0B0C1002&REV_00\4&1DED7118&0&0018</VIDEOCONTROLLERINFO>
<AD2> "LOAD_ADDIN" "fworks.dll" "" [0.03] "25.3.0.59" 11 COM.old 1492678705 1
<AD2> "LOAD_ADDIN" "SwLoaderSw.dll" "" [0.08] "25.3.0.59" 11 COM.old 1492679987 2
<AD3>CMD:OLD_STYLE_ADDIN_OVERRIDE=0</AD3>
<EXCEPTION> "auAm_c::iFireEventV handled exception %lx";
<AD2> "LOAD_ADDIN" "Xometry.InstantQuoting.SolidWorks.dll" "Xometry" [0.45] "2.1.1.0" 48 NET 1496912882 3
<AD2> "LOAD_ADDIN" "hsmsw.dll" "HSMWorks" [0.40] "12.2.0.42084" 14 COM.new 1498666729 4
<AD2> "LOAD_ADDIN" "TDxSW64.dll" "3Dcontrol" [0.24] "3.5.0.13182" 9 COM.new 1468589631 5
<AD2> "LOAD_ADDIN" "PDMSW.dll" "SOLIDWORKS PDM Client" [0.23] "17.3.0.66" 11 COM.new 1492698853 6
<AD2> "LOAD_ADDIN" "Dsgnchku.dll" "SOLIDWORKS Design Checker" [0.05] "25.3.0.59" 11 COM.new 1492680088 7
<UI_ENVIRONMENT>CMD:LOAD ATTR:TYPE=SWSystem ATTR:ID=1</UI_ENVIRONMENT>
<UI_ICONCOLOR>CMD:LOAD ATTR:TYPE=SWSystem ATTR:ID=0</UI_ICONCOLOR>
<CD>=4 57600 0
<AD2> "LOAD_ADDIN" "sldfuncfeat.dll" "sldFuncFeat" [0.19] "25.3.0.59" 11 COM.new 1492685004 8
<DOC_OPEN> ".prtdot" 0, 1, 0, 1, 3, 0
<EVENT> [EVT_SWITCH_TO_PART]
<*CD>[2.29]
<PROCMEM> CMD:DocOpen ATTR:PageFileBytes=928710656 ATTR:PageFileBytesPeak=928710656 ATTR:PoolNonpagedBytes=217488 ATTR:PoolPagedBytes=3100112 ATTR:PrivateBytes=928710656 ATTR:VirtualBytes=xxx-xxxxxxxx ATTR:VirtualBytesPeak=xxx-xxxxxxxx ATTR:WorkingSet=631185408 ATTR:WorkingSetPeak=632926208 ATTR:AvailableReservesMask=7 ATTR:GDIHandlesTotal=10000 ATTR:GDIHandlesUsed=1796 </PROCMEM>
<SWEXH>
<MINIDUMP> "3dfc8b45-a173-456c-b252-8e02976ec569" </MINIDUMP>
<EXCEPTION> "Access Violation at 56be445a (virtual address 00000000), attempt to read from memory"
<RESOURCE_WARNING>CMD:GDIHandles ATTR:used=1840 ATTR:load=18.4 ATTR:free=8160 CMD:CommitChargeMB ATTR:used=7530 ATTR:load=20.06 ATTR:free=30012</RESOURCE_WARNING>
<AD5> auModelView_c::GraphicsRedraw;auModelView_c::RepaintNotify;auAm_c::XDispatch::get_IActiveDoc2;auModelView_c::RenderLayer0Notify;auModelView_c::BufferSwapNotify;auModelView_c::XDispatch::get_DisplayMode;auModelDoc_c::XDispatch2::GetUserPreferenceDoubleValue;auModelView_c::XDispatch::get_Scale;auModelView_c::GraphicsRenderPostNotify;
<RAWSTACK> atio6axx:56BE445A:00B0445A,atio6axx:563F27E1:003127E1,atio6axx:563F7D79:00317D79,atio6axx:564EE9FF:0040E9FF,atio6axx:564625A9:003825A9,KERNEL32:3D2E2774:00012774,ntdll:3D760D51:00070D51;
<UNHANDLED>
</SWEXH>

as well as a dump file which I have attached (~1MB). I have renamed it from .dmp to .jpg to be able to attach it to this post.

The following is the latest log file from the Windows temp directory, however it is not from the same time as the crash (earlier) so I don't know if it has anything to do with it:

SyntaxEditor Code Snippet

Timestamp	Process	TID	Area	Category	EventID	Level	Message	Correlation
08/10/2017 10:17:55.248	OFFICEC2 (0x1d58)	0x2514		Click-To-Run General Telemetry	aqkhc	Medium	InitLogging {"MachineId": "5f0e8f57c5ef904fba806dcf65643479", "SessionID": "116d51b1-b119-4704-b22d-bbc7e534685d", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "{\"AppVVersion\":\"5.0.10348\",\"Bitness\":\"64\",\"CommandLine\":\"/update SCHEDULEDTASK displaylevel=False\",\"ExeVer\":\"16.0.8229.2103\",\"IntegrityLevel\":\"0x4000\",\"Locale\":\"1033\",\"ModulePath\":\"C:\\\\Program Files\\\\Common Files\\\\Microsoft Shared\\\\ClickToRun\\\\OfficeC2RClient.exe\",\"OSVersion\":\"10.0\",\"ProcessType\":\"OfficeC2RClient\",\"ProcessorArch\":\"9\",\"ProductType\":\"1\",\"SecuritySessionId\":\"0\"}"}	
08/10/2017 10:18:10.264	OFFICEC2 (0x1d58)	0x2514		Click-To-Run General Telemetry	bhltg	Medium	Core::GetFlightData {"MachineId": "5f0e8f57c5ef904fba806dcf65643479", "SessionID": "116d51b1-b119-4704-b22d-bbc7e534685d", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "{'flightIdentifier':'Microsoft.Office.Click2Run.DownloadAppVCab','overrideValue':'','flightData':'','returnValue':'unknown'}"}	
08/10/2017 10:18:10.264	OFFICEC2 (0x1d58)	0x2514		Click-To-Run General Telemetry	bhltg	Medium	Core::GetFlightData {"MachineId": "5f0e8f57c5ef904fba806dcf65643479", "SessionID": "116d51b1-b119-4704-b22d-bbc7e534685d", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "{'flightIdentifier':'Microsoft.Office.Click2Run.UseClientCabManager','overrideValue':'','flightData':'','returnValue':'unknown'}"}	
08/10/2017 10:18:10.264	OFFICEC2 (0x1d58)	0x2514		Click-To-Run General Telemetry	bhltg	Medium	Core::GetFlightData {"MachineId": "5f0e8f57c5ef904fba806dcf65643479", "SessionID": "116d51b1-b119-4704-b22d-bbc7e534685d", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "{'flightIdentifier':'Microsoft.Office.Click2Run.UseExperimentalTransportForCabs','overrideValue':'','flightData':'','returnValue':'unknown'}"}	
08/10/2017 10:18:10.264	OFFICEC2 (0x1d58)	0x2514		Click-To-Run General Telemetry	bhltg	Medium	Core::GetFlightData {"MachineId": "5f0e8f57c5ef904fba806dcf65643479", "SessionID": "116d51b1-b119-4704-b22d-bbc7e534685d", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "{'flightIdentifier':'Microsoft.Office.Click2Run.UseExperimentalTransportForPipe','overrideValue':'','flightData':'','returnValue':'unknown'}"}	
08/10/2017 10:18:10.274	OFFICEC2 (0x1d58)	0x2514		Click-To-Run General Telemetry	a4htr	Medium	::DoUpdates {"MachineId": "5f0e8f57c5ef904fba806dcf65643479", "SessionID": "116d51b1-b119-4704-b22d-bbc7e534685d", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "Triggering an update: {'Parameters':'displaylevel=False flt.downloadappvcab=unknown flt.useclientcabmanager=unknown flt.useexptnsptcb=unknown flt.useexptnsptpl=unknown flt.usedms=true flt.dmsapiversion=2 flt.dmsapiuri=https://mrodevicemgr.officeapps.live.com/mrodevicemgrsvc/api flt.dmsshouldsendtenantid=false flt.dmsrequestattemptlimit=3 triggersource=SCHEDULEDTASK'}"}	
08/10/2017 10:18:11.083	OFFICEC2 (0x1d58)	0x2514		Click-To-Run General Telemetry	bon04	Medium	ReportMachineKey {"MachineId": "5f0e8f57c5ef904fba806dcf65643479", "SessionID": "116d51b1-b119-4704-b22d-bbc7e534685d", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "{\"MachineKey\":\"03442-000-000000;02656-000-000004;02658-015-389659\",\"Platform\":\"x64\",\"AppVVersion\":\"5.0.10348\"}"}	
08/10/2017 10:18:11.083	OFFICEC2 (0x1d58)	0x2514		Click-To-Run	azfea	Medium	::wWinMain {"MachineId": "5f0e8f57c5ef904fba806dcf65643479", "SessionID": "116d51b1-b119-4704-b22d-bbc7e534685d", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "ClientExe complete. {'Action':'1','Result':'0'}"}

The file used in Solidworks seems to have no effect on the issue. I tried it with some of my files, I tried it with a new, empty file and I tried it with a new file that I created a sketch with a box in and extruded it to have a simple 3 dimensional object. The result is always the same.

Re: HSMXpress 2018 crashes Solidworks 2017

fonsecr — Thu, 10 Aug 2017 16:12:56 GMT

I can see that SolidWorks crashes in the ATI graphics driver. We dont really show anything differently for the latest HSMXpress release. And we could not reproduce the problem either for the same versions.

So you would need to try an old and the latest graphics driver to see if that makes a difference.

Re: HSMXpress 2018 crashes Solidworks 2017

Anonymous — Thu, 10 Aug 2017 16:51:27 GMT

I reverted to an older version of graphics driver that is Solidworks approved (AMD FirePro 8100 with Driver Packaging Version
16.50.2701-170111a-310593C-Retail_End_User), down from version 17.10.

This seems to have solved the problem.

Thank you for pointing me in the right direction!

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HSMXpress 2018 crashes Solidworks 2017

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Re: HSMXpress 2018 crashes Solidworks 2017

Re: HSMXpress 2018 crashes Solidworks 2017

Re: HSMXpress 2018 crashes Solidworks 2017

Re: HSMXpress 2018 crashes Solidworks 2017

Re: HSMXpress 2018 crashes Solidworks 2017

Re: HSMXpress 2018 crashes Solidworks 2017