topic Re: Post processors gone in HSM Post Processor Forum

Post processors gone

Anonymous — Wed, 06 Dec 2017 17:13:44 GMT

After latest update, my post processors have duplicated and are gone. And what was a .txt extension is now .nc

Re: Post processors gone

jeff.pek — Wed, 06 Dec 2017 17:25:36 GMT

The dropdown is now showing the file name and its description. So I think the "duplicated" part is expected.

Can you clarify what else you see (or don't see) vs. what's expected?

Do you have files in the directory that's specified?

I'm not clear what you mean about the file extensions -- that should be specified in the post.

Jeff

Re: Post processors gone

Anonymous — Wed, 06 Dec 2017 17:56:35 GMT

This is an image of the exact post process on a different computer. It works correctly and for some reason pulls up different information.

What im looking for:

This is what i am getting with the same exact file on this computer:

Re: Post processors gone

jeff.pek — Wed, 06 Dec 2017 18:14:42 GMT

We have seen some problems -- perhaps caused by antivirus tools -- that prevent the post.exe program, which handles the interrogation of the posts in the directory, from running.

I can't tell if that's what's happening for you, but the empty properties table is suspicious.

If you open the directory you have there in Windows explorer, do you see everything you expect?

Jeff

Re: Post processors gone

Anonymous — Wed, 06 Dec 2017 18:18:46 GMT

Yes the posts are there.

Re: Post processors gone

jeff.pek — Wed, 06 Dec 2017 18:30:26 GMT

OK. If you open a command prompt, and navigate to the folder where post.exe is:

%localappdata%\Autodesk\webdeploy\production\2fc56ab2b960a23a37c37a3688c13a7f7fa1ecc7\Applications\CAM360

And you run post.exe, does it run? If you just run it without any arguments, it should just print a "usage" message.

Thanks,

Jeff

Re: Post processors gone

Anonymous — Wed, 06 Dec 2017 18:38:59 GMT

Re: Post processors gone

jeff.pek — Wed, 06 Dec 2017 18:40:43 GMT

Yep, OK. We've seen that on other machines. Seems to be, usually, an impact of AntiVirus -- maybe McAfee?

Jeff

Re: Post processors gone

Anonymous — Wed, 06 Dec 2017 18:45:51 GMT

Could be, I have McAfee , should I uninstall?

Re: Post processors gone

jeff.pek — Wed, 06 Dec 2017 18:58:07 GMT

Yes, if you can, or disable it, and see what happens.

I'm not sure if you would need to reinstall after doing that.

Jeff

Re: Post processors gone

Anonymous — Wed, 06 Dec 2017 20:23:25 GMT

Jeff,

After a total uninstall of McAfee and Fusion I am up and running.

Note: I did try to disable McAfee and did a reinstall of Fusion,it still

didn't let me post, so my suggestion is to unistall your virus software.

Re: Post processors gone

peter.pretsch — Thu, 07 Dec 2017 09:18:50 GMT

Thanks @Anonymous for the confirmation!

We are working to get the post executable included into the McAfee whitelist to avoid seeing this issue in the future.

Kind regards,

Peter

Re: Post processors gone

peter.pretsch — Thu, 07 Dec 2017 16:20:19 GMT

Update: In approximately 48 hours from now it should be possible to enable McAfee again without triggering this issue.

This should also permanently be fixed for future deployments of Fusion.

Kind regards,

Peter