topic Re: Fusion Public Share link - URL changing for each version in Fusion Hub, Data & Project Management Forum

Fusion Public Share link - URL changing for each version

william — Tue, 18 Jun 2024 23:00:17 GMT

The public share link has always been a perpetual link that doesn't change. This is important because it is distributed via email and our ERP system, so any employee or customer can open the link and see the most up to date version of the file.
Something has changed recently, and the link is now changing for each new version.
This is a big problem, we have 10,000 drawings and models (pdf's, and stp files) that we have copied the public share link and uploaded to our manufacturing system, assembly instructions/SOP's, and suppliers, etc.
We have relied on the perpetual link so any changes to the design, we only have to update the file in Fusion Teams, and everywhere the shared link is used - the user sees the updated version.

@ryan.bales @Rafal.Chlod - Why is Fusion now doing this?
We need to get this back to a perpetual link as soon as possible.

(view in My Videos)

Re: Fusion Public Share link - URL changing for each version

RajkumarIlanchelian — Tue, 18 Jun 2024 23:07:04 GMT

@william We are aware and our apologies. We are actively working to identify what happened here.

Re: Fusion Public Share link - URL changing for each version

william — Tue, 18 Jun 2024 23:17:44 GMT

Thanks for the quick reply.
It has only started happening recently (have only noticed it in the last 2-3 weeks), I initially thought it was someone at our end not following the process correctly.
Already it has cost us thousands in rework, because contractors thought they were looking at the most up to date version of the plans and didn't realize they were in fact looking at an out-of-date version.

I don't know why the developers would muck around with this and break it, when it's been working fine up to now.

How does this even happen? How does someone get to make a change like this, and code released without it being picked up?

Re: Fusion Public Share link - URL changing for each version

RajkumarIlanchelian — Tue, 18 Jun 2024 23:20:42 GMT

@william Valid questions that you have there. Our first order of business is to get customers like you unblocked. As I learn more on what happened I may be able to share details.

Re: Fusion Public Share link - URL changing for each version

william — Wed, 19 Jun 2024 21:02:12 GMT

@RajkumarIlanchelian - When can we expect a fix for this?
This is causing so many issues for us every day.

Re: Fusion Public Share link - URL changing for each version

RajkumarIlanchelian — Wed, 19 Jun 2024 22:43:42 GMT

@william @We are expecting either a Thursday or Friday deployment if all the testing goes well. Will certainly keep you posted.

Re: Fusion Public Share link - URL changing for each version

RajkumarIlanchelian — Thu, 20 Jun 2024 19:04:21 GMT

@william The problem should be addressed now. We do sincerely apologize for the experience here.

Re: Fusion Public Share link - URL changing for each version

william — Thu, 20 Jun 2024 20:36:15 GMT

@RajkumarIlanchelian Thanks for fixing this.
I updated a couple of files and checked the links; everything appears to be working correctly now.
Couple of questions:
Can you confirm when the change was made that broke the perpetual link functionality? So, I can work out what files are affected here.
Why was the change made? Was it intentional, and if so - why?

Re: Fusion Public Share link - URL changing for each version

RajkumarIlanchelian — Thu, 20 Jun 2024 20:37:36 GMT

@william The issue was introduced on June 10.

Re: Fusion Public Share link - URL changing for each version

william — Mon, 28 Oct 2024 21:46:38 GMT

@RajkumarIlanchelian - This issue has started happening again.

Each time I republish a file the public share URL is changing.

What on earth is going on with this? This should not be happening!

Can you please get this fixed asap.

Re: Fusion Public Share link - URL changing for each version

RajkumarIlanchelian — Mon, 28 Oct 2024 21:48:30 GMT

@william Will validate and escalate. Thank you.

Re: Fusion Public Share link - URL changing for each version

william — Tue, 29 Oct 2024 00:04:50 GMT

@RajkumarIlanchelian Any update on this?

Re: Fusion Public Share link - URL changing for each version

RajkumarIlanchelian — Tue, 29 Oct 2024 00:50:18 GMT

@william Not yet. I have escalated it to the engineering team to take a look.

Re: Fusion Public Share link - URL changing for each version

william — Tue, 29 Oct 2024 02:37:45 GMT

@RajkumarIlanchelian- It looks like someone has corrected this issue now. Public share links are now staying the same when we publish new versions.
Can you please confirm when this issue was introduced so I can figure out what files are affected.
Do you know why this was broken again? Can we get a message to the developers, to stop playing around with this section of code please.

Re: Fusion Public Share link - URL changing for each version

RajkumarIlanchelian — Tue, 29 Oct 2024 04:15:53 GMT

@william I have requêtes for this information.

Re: Fusion Public Share link - URL changing for each version

aparna_naik — Tue, 29 Oct 2024 12:55:03 GMT

Hello @william Willam,

We have checked with the team, and they have informed us the last fix was done on June 20. In order to understand the problem you faced, can you please let us know when was the last version of URL updated before you started seeing different public share link being created? We suspect if the last URL was created during the fix period (June 20), this might have created new URL for recent update. Did you observe how this issue was fixed? We appreciate your patience.

Thanks,

Aparna Naik

Autodesk Fusion

Re: Fusion Public Share link - URL changing for each version

william — Tue, 29 Oct 2024 18:10:13 GMT

@aparna_naik - This is unusual then.

I only noticed the issue yesterday when a colleague picked up on it. I was able to recreate the issue myself. Every time I would publish a new version it would change the link.

But that stopped happening approximately 2 hours after I posted on this forum. Idk what is going on then.

It's a bit disconcerting if you rely on this functionality to be consistent and reliable.

Re: Fusion Public Share link - URL changing for each version

william — Tue, 29 Oct 2024 19:28:09 GMT

@aparna_naik @RajkumarIlanchelian
It has started happening again this morning.
I took a screen video showing the issue. Every time I publish a file now it is changing the link.

(view in My Videos)

Please troubleshoot this ASAP.

Re: Fusion Public Share link - URL changing for each version

william — Tue, 29 Oct 2024 19:39:30 GMT

I created a new file just now and updated 2 times afterwards. Each time the link changes.
This rules out the possibility that bad links are being generated for files affected by June 20 issue.

Re: Fusion Public Share link - URL changing for each version

aparna_naik — Wed, 30 Oct 2024 15:13:50 GMT

Thank you William for sharing the video and sorry to hear that you are facing the issue. I will escalate the issue to our team. Can you please share which version of Fusion are you on?