topic Re: Upload in a loop in Fusion Hub, Data & Project Management Forum

Upload in a loop

martin_oBLRHK — Wed, 13 Nov 2024 07:54:49 GMT

Hello,

I have a big problem.
I have 3 objects in the continuous loop in Fusion 360.
I have already tried all the tips I found on the internet, but to no avail.
Don't know what to do anymore.
Did any of you already have this problem? many thanks in advance
Martin

Re: Upload in a loop

akshay_kakade — Wed, 13 Nov 2024 09:34:45 GMT

Hello Martin,
We are sorry to hear you are having trouble with upload on Fusion 360?

Could you kindly provide bit more details ?
specifically - Uploading from Fusion Desktop application or from web Browser ?
If from web browser -
Please share if
Any error messages you are getting on web browser?
Browser Type and version
File size and file type
Web URL from your browser

If upload action is from Fusion Desktop Application?
Please try to access "Job status" dialog and cancel upload. Retry upload This will help to troubleshoot issue. Please refer attached image with my reply to access Job status dialog in Fusion Desktop aaplication

Best Regards,
Akshay

Re: Upload in a loop

martin_oBLRHK — Wed, 13 Nov 2024 10:33:07 GMT

Thank you for your reply. the files are hanging in the fusion desktop application. They can't be found anywhere else either. I've already reinstalled Fusion twice. I also deleted the files and folders in the user/appdata.... Cache emptied. All without success

Re: Upload in a loop

akshay_kakade — Wed, 13 Nov 2024 11:46:46 GMT

Hello Martin,
Thank you for sharing details. From Job status dialog, could you please select Data /Daten Tab and send us Image?

I am sharing these details with Our Team to check in details . We appreciate your patience and Request you Please bear with us.

Thank you
Akshay

Re: Upload in a loop

martin_oBLRHK — Wed, 13 Nov 2024 12:29:01 GMT

Thank you for your efforts. Attached is a screenshot that they wanted.

Re: Upload in a loop

akshay_kakade — Wed, 13 Nov 2024 15:10:22 GMT

Hello Martin
Thank you for information .
Could you please follow below listed two cases sequentially and Steps ?

A] Update Fusion Desktop application to latest one.
B] Try below steps on Latest Fusion Desktop application.

Launch updated Fusion latest version 2.0.20508 or newer.
Go Offline (manual switch)
Close Fusion
Delete the following file
- Windows: AppData\Roaming\Autodesk\Neutron Platform\Options\<user ID> login_ActiveDocuments file
- Mac: /Users/<username>/Library/Application Support/Autodesk/Neutron Platform/Options/<user id>/login_ActiveDocuments file
After successfully completed step-4, Launch Fusion.
In Data panel Editable Document list should be empty
Mark a single document editable
Go Online

Thanks and Regards,
Akshay

Re: Upload in a loop

martin_oBLRHK — Wed, 13 Nov 2024 15:42:06 GMT

wow, thank you very much. it worked. I'm so happy.

Thanks Martin