topic Re: Share Link in Fusion Hub, Data & Project Management Forum

Share Link

ea986600 — Mon, 15 Sep 2025 10:49:17 GMT

After 0925 updates, share link to public now can download files even download has been disabled.

Has anyone experienced the same?

Re: Share Link

ea986600 — Mon, 15 Sep 2025 10:51:34 GMT

Here is the screenshot

Re: Share Link

vinayak_dhame — Tue, 16 Sep 2025 09:14:24 GMT

Hi @ea986600 ,
We tried to replicate the issue but it is not reproducible.

Are you facing the same issue when you try to use the share link on Laptop/Desktop in "New InCognito Window" for Chrome Browser or "New InPrivate Window" in Edge Browser?

Re: Share Link

ea986600 — Tue, 16 Sep 2025 09:39:48 GMT

Hi Vinayak,

It happens to me even when I'm using my laptop when using both Edge and Chome to validate new share links.

However, for share links before the recent updates, they did not have the download issues. Thanks.

Regards

Re: Share Link

ea986600 — Tue, 16 Sep 2025 09:40:49 GMT

This is the share link created before the recent updates. No download issues detected at the upper right corner. Thx.

Re: Share Link

sasikanth.kollipara — Wed, 17 Sep 2025 04:59:02 GMT

hi @ea986600 , while generating the share link did you enable the download button ?

If my post answers your question, please click the "Accept Solution" button. This helps everyone find answers more quickly!

Regards,

Sasi

Re: Share Link

ea986600 — Wed, 17 Sep 2025 05:19:58 GMT

Hi Sasi,

Thanks for replying.

I always shared my links for review only without enable download.

As mentionied earlier, other share links before the updates works correctly as of today but new share links created after the updates works incorrectly. It not only able to download the files in 3D formats, but also can download the fusion source file too. Thanks.

Regards,

Re: Share Link

vinayak_dhame — Thu, 18 Sep 2025 05:15:29 GMT

Hi @ea986600 ,

Thank you for sharing the details. We have raised this issue with our team.

As a workaround, You can generate the share link using the Fusion Web Client, where you have the option to disable downloads. Once the link is created with the download option turned off, you can use the link.
Reference video for Using Fusion Web Client

Re: Share Link

ea986600 — Thu, 18 Sep 2025 05:37:39 GMT

Hi Vinayak,

Thank you for you and your team to look into the issue.

I have followed your workaround suggestion to use Fusion Web Clinet. Noticed that even the new share link has been created, the download buttoms still exists.

Lastly, thank you again for you and your team for the assistance.

Bests,

Re: Share Link

ea986600 — Thu, 18 Sep 2025 06:54:54 GMT

New updates,

Using Fusion Web Client can workaround the issue, no download buttons anymore. Thank you.

Bests,

Re: Share Link

vinayak_dhame — Thu, 18 Sep 2025 09:01:44 GMT

Hi @ea986600 ,

Glad that the suggested workaround is working.

Re: Share Link

vinayak_dhame — Tue, 23 Sep 2025 04:03:17 GMT

Hi @ea986600 ,

The team has fixed the issue.

Could you please check and confirm if you're now able to use the Share Link from the Desktop application as expected?

If everything looks good, kindly accept the solution.