topic Re: Comment vs Reply in Fusion Hub, Data & Project Management Forum

Comment vs Reply

Anonymous — Thu, 06 Oct 2016 18:40:14 GMT

Hi,

Wondering what's the difference between "Comments" and "Reply"? I have a solid model uploaded where my design team can interact.

I have found when I reply to someone's comment, an email comes back to me and not my contributors. My contributors don't know I have replied until they open the solid model and check the messages on the side. (comment#6 shows a reply from JWU JWU but she is the only one which gets an email)

It is only when I create a new comment when my contributors get an email message with the comments I have written. (comment#7 in my example image. JWU JWU creates a comment, and I receive an email regarding it)

Re: Comment vs Reply

Bud_Schroeder_ADESK — Fri, 07 Oct 2016 16:59:30 GMT

Thanks for sending in your question to the team and we will take a look at this. When you post the comment, do you use the "@" symbol as an "@Mention" for that person? If not, please give that a try and see if they get the notifications.

Thanks and let us know how this goes.

Re: Comment vs Reply

Pontooon — Thu, 13 Oct 2016 05:43:08 GMT

shouldn't the reply button imply the @mention to the person you're replying to?

Re: Comment vs Reply

Anonymous — Thu, 13 Oct 2016 14:03:59 GMT

Hi Bud,

This post is mine but under a test account I have. When I post a comment, I don't use any "@" symbol. Basically I thought I'd make a comment to the team, and they'll receive an email regarding my comment.

When I use the reply, I expect that person to receive my reply in email as well. I'll test it out again as I did not have time last week.

Re: Comment vs Reply

Anonymous — Thu, 13 Oct 2016 15:07:38 GMT

Hi Bud,

I tried again. Here's what happens.

1. Jason uploads a design. He invites JWU as an editor.

2. JWU makes a comment on a component. Email goes to Jason.

3. Jason replies to the comment. No email is sent to JWU. Email is sent to Jason but it does not have the replied message.

I tried using "@ JWU" and her name shows up as a selection, but it still doesn't email her my reply. I'm expecting her to receive an email regarding my reply.

Re: Comment vs Reply

Bud_Schroeder_ADESK — Fri, 14 Oct 2016 14:34:16 GMT

Thanks Jason for the update. I will look into this thread and your other thread and see what is going on and what is expected to happen here. Once I hear back, I will let you know.

Thanks for the update and have a great day and weekend.

Re: Comment vs Reply

Anonymous — Fri, 14 Oct 2016 14:40:08 GMT

No problem Bud. Have a good weekend too.