topic A360 cant download some PDF and STEP files in Fusion Hub, Data & Project Management Forum

A360 cant download some PDF and STEP files

mike.chambers — Mon, 07 Aug 2017 19:23:53 GMT

hi,

I have been downloading PDF and STEP files as a Backup measure. Some of my STEP files (10%) and many of my PDF files (25%) do not work!

I select the format from the drop down box and say OK to the "we will email you a link" message. I never get the email. Certain files work 100% of the time, while others never work. So, it seems to be on the Autodesk end.

Second - When will we able to download and entire directory tree complete with files. I am tired of this process. Hundreds of emails!

Ok, that was a bit of a rant!

thanks,

mike

Re: A360 cant download some PDF and STEP files

BrettWright — Tue, 08 Aug 2017 18:57:48 GMT

Hi Mike,

I'm not able to see where PDF is a current option to download as from with a Fusion Team hub, so i'm not quite sure where you're seeing that.

I just did a quick test on downloading STP, IGES, DWG, SAT, and all of the email notifications came through, so it makes me wonder if you might be running some type of firewall that might be not allowing those others in specifically? (see article for proxy settings here)

Let me know if that might be a possibility?

Regarding your second question, the best location for that would be the Fusion Ideastation linked HERE so the team can address it from there.

Re: A360 cant download some PDF and STEP files

mike.chambers — Tue, 08 Aug 2017 19:08:14 GMT

Brett,
I am not sure what a "Fusion Team Hub" is. I am logged in to A360. On a
/DRAWING/ (as in 2D), the choices are .f3z, .dxf and .pdf.
I don't think there is a firewall issue here as most (approx 75%) do
come through./
/
thanks,
mike

Re: A360 cant download some PDF and STEP files

BrettWright — Tue, 08 Aug 2017 19:24:16 GMT

Mike can you send me a screencast video, (download here) so that i can see what you're looking at here?

Thank you, that will help a lot. (be sure to make public )

Re: A360 cant download some PDF and STEP files

mike.chambers — Tue, 08 Aug 2017 20:05:19 GMT

Here is the screen cast.

I have an idea I know what is going on here.

1. An earlier update to Fusion360 caused some 2D Drawings to have reference issues.

2. The A360 .PDF download process cannot or will not create .PDF files if the Drawing has reference issues.

3. So far, each drawing that would not download has had a reference issue need update pending. I have clicked for it to update (which appears do have do nothing). The first of these has now worked. Still have many to try.

thanks,

mike

Re: A360 cant download some PDF and STEP files

BrettWright — Wed, 09 Aug 2017 14:17:34 GMT

Hi Mike,

I was able to confirm that in order to get Fusion to download a PDF the file does have to be a 2D Drawing, just so that you know.

I didn't realize that myself.

Keep us posted if you have other questions.