topic Re: Cannot get access to my account in Fusion360 in Fusion Hub, Data & Project Management Forum

Cannot get access to my account in Fusion360

searneberg — Mon, 10 Mar 2025 16:53:25 GMT

Hi.

I am struggeling to get access to my account for Fusion360. When I have signed into the web browser, Fusion should then start up, but the screen only freeze and I must start again. This loops all the time and no access to my account.

Re: Cannot get access to my account in Fusion360

RajkumarIlanchelian — Mon, 10 Mar 2025 20:54:00 GMT

@searneberg Can you please direct message me your email ID used to register for Fusion? I want to make sure the backend is set up right to begin with.

Re: Cannot get access to my account in Fusion360

RajkumarIlanchelian — Mon, 10 Mar 2025 20:54:45 GMT

I see the third picture attached has the email ID. I will start from there.

Re: Cannot get access to my account in Fusion360

RajkumarIlanchelian — Mon, 10 Mar 2025 20:58:48 GMT

@searneberg Are you able to login to https://login.autodesk360.com/login successfully?

Re: Cannot get access to my account in Fusion360

searneberg — Thu, 13 Mar 2025 15:05:18 GMT

Hello Rajkumar

Thank you for your support in my issue.
Sorry, the link is not working. This is my message when I click the link.

I am not sure, but I have one question.
Could you reset my account? I am only working in Fusion 360 as a hobby, I have a 3D printer and I am working with
my flightsimulator. If you could reset my account for personal use, but keep my drawings. That would be fantastic it that could work.

The inlogging is looping all the time

Below I will show how it works when trying to start F360, step by step:

Thank you so much for looking into this.

Kindly Regards

Sven-Erik

Re: Cannot get access to my account in Fusion360

searneberg — Thu, 13 Mar 2025 15:07:45 GMT

This is how it is now:

I cant go further after I tried to sign in

Sven-Erik

Re: Cannot get access to my account in Fusion360

RajkumarIlanchelian — Thu, 13 Mar 2025 15:13:12 GMT

@searneberg We will not be able to do changes to the account to the way that you have asked for. thanks for some of the images that you have attached here.

Here is one direction we can go to sort of reset things so that we can solve this quickly.

1. Make sure that Fusion installer is not running in task manager
2. Go to %localappdata%\Autodesk\ then DELETE the following folders – Webdeploy, Web Services, Identity services, Autodesk Fusion 360 ((IF you do not have any other Autodesk products installed, delete the Full Autodesk folder)
3. Delete the shortcut that is used to launch Fusion
4. Restart your machine
5. Do not use the same Fusion installer. Can you please download the installer again
6. Now install again

Re: Cannot get access to my account in Fusion360

searneberg — Thu, 13 Mar 2025 15:34:09 GMT

Hi
I have followed your instructions and below I will show you my screen
and I close this side:
[image: image.png]
[image: image.png]

Then I logg in with my email
[image: image.png]
Put in my password:
[image: image.png]
[image: image.png]

Then press "Go to product"
[image: image.png]
And then Fusion freeze and "Not Responding"

Sven-Erik

Re: Cannot get access to my account in Fusion360

RajkumarIlanchelian — Thu, 13 Mar 2025 15:39:58 GMT

@searneberg Can you please collect the logs on this machine?

1. Go to add/remove programs
2. Select Fusion - Modify
This will launch the Fusion service utility
3. Run gather system info
4. Attach the Fusiondiagnosticslogs.zip

Re: Cannot get access to my account in Fusion360

TimelesslyTiredYouth — Thu, 13 Mar 2025 15:40:21 GMT

might want to try reuploading your images...

Re: Cannot get access to my account in Fusion360

searneberg — Thu, 13 Mar 2025 16:12:09 GMT

Please find the two files attached in this email

Thanks

Re: Cannot get access to my account in Fusion360

searneberg — Thu, 13 Mar 2025 16:13:14 GMT

Then sign in via web browser and then password

Then this screen, (Not Responsing)

Re: Cannot get access to my account in Fusion360

searneberg — Thu, 13 Mar 2025 16:14:00 GMT

Is it possible to get help thru TeamViewer?

B.R.
Sven-Erik

Re: Cannot get access to my account in Fusion360

searneberg — Thu, 13 Mar 2025 16:48:50 GMT

For some reason, I have only few days of my trial version.
I have used F360 for 2-3 years, but now I have a trial verson..

I think it is strange all this.

Sven-Erik

Re: Cannot get access to my account in Fusion360

RajkumarIlanchelian — Thu, 13 Mar 2025 16:55:11 GMT

@searneberg What time zone are you on? I can find some time to connect and share screen to see what could be happening.

Re: Cannot get access to my account in Fusion360

searneberg — Thu, 13 Mar 2025 18:03:09 GMT

Maybe you have time in2 hours?

Re: Cannot get access to my account in Fusion360

RajkumarIlanchelian — Thu, 13 Mar 2025 18:19:22 GMT

@searneberg I cannot in 2 hours. Can you let us know what if you time zone and what hours you may be available tomorrow. I am in the US Pacific time zone. I can accommodate later today evening as well. You can direct message me with some of your other availability and time zone.

Re: Cannot get access to my account in Fusion360

searneberg — Thu, 13 Mar 2025 19:44:46 GMT

Hi.

Did you see my log files, any interested info?
I think my zone is +1, Oslo, Stocholm, Copenhagen, Paris.
I live in Norway.
I think I will be in touch Saturday, Sundday or Monday if that works.
To be honest, I can pay for help if I can get this work again with personal use license.

Kind regards

Sven-Erik

Re: Cannot get access to my account in Fusion360

RajkumarIlanchelian — Thu, 13 Mar 2025 19:56:03 GMT

@searneberg There are o log files attached to the above posts. You can email me directly at raj.kumar.ilanchelian@autodesk.com and we can set up a time that works to look into this issue. You can also send me the diagnostics logs files with the email.