topic Re: Read Access denied to project overnight, can access when offline in Fusion Hub, Data & Project Management Forum

Read Access denied to project overnight, can access when offline

jwenzell7 — Wed, 28 Feb 2024 18:26:29 GMT

As of this morning, I have lost access to one of my projects under Single User Storage, with the error "Read Access Denied". I can still see the folders & files briefly before I get kicked back to home, and if I force fusion offline I can access the project again. I'm posting this under this board because recently I tried to migrate the project to Teams, and it did not work. I suspect that may have something to do with it.

This project folder is shared with multiple other fusion users for our workplace, and all of those users are getting the same error.
I'm trying to figure out how to regain access to the project so we can continue working, and I'm also looking for possible guidance on migrating to Fusion Teams. The project folder contains thousands of files created by users with shared access since 2017, so it's become quite a mess of permissions I guess.

*added:
I do still have full access to my other project folders. These folders are not shared with anyone. (single user storage)

Re: Read Access denied to project overnight, can access when offline

RajkumarIlanchelian — Wed, 28 Feb 2024 18:41:07 GMT

@jwenzell7 Apologies for the experience. Can you confirm if you are on the latest version of Fusion 2.0.18460? If you are not can you update to this version and confirm if you are still seeing this problem?

@Andy.Spivey @porkodi_autodesk Tagging you here if this is some folder level access problem.

Re: Read Access denied to project overnight, can access when offline

jwenzell7 — Wed, 28 Feb 2024 18:42:22 GMT

Yep! Updated this morning while trying to solve the issue

Re: Read Access denied to project overnight, can access when offline

Andy.Spivey — Wed, 28 Feb 2024 18:48:22 GMT

Hi @jwenzell7 - I just sent you a direct message asking for a few details to help triage and address the issue for you.

Re: Read Access denied to project overnight, can access when offline

Andy.Spivey — Wed, 28 Feb 2024 19:55:29 GMT

Thank you for the detail and collaboration in the direct message, jwenzell7!

We have an engineering ticket logged to address this for you and we will post a further update here once it has been addressed!

Re: Read Access denied to project overnight, can access when offline

Andy.Spivey — Thu, 29 Feb 2024 13:10:21 GMT

Hi @jwenzell7 - we found the underlying issue, which was caused by a project transfer that failed and was rolled back, though some policies did not rollback successfully. To address, can you please re-initiate the project transfer to the same destination hub? The team stated the command should take ~ 5-10 minutes to complete.

Please let me know!

Re: Read Access denied to project overnight, can access when offline

jwenzell7 — Thu, 29 Feb 2024 14:31:26 GMT

Awesome. transfer appears to have worked this time! Thanks @Andy.Spivey & team

Re: Read Access denied to project overnight, can access when offline

Andy.Spivey — Thu, 29 Feb 2024 14:38:33 GMT

Thanks for working with us to resolve the issue, @jwenzell7! Glad it's all set!

//edited for spelling 🙂