topic Re: Can't stop or delet a uploading file in Fusion Support Forum

Can't stop or delet a uploading file

Truderinger — Fri, 04 Oct 2024 18:03:59 GMT

Hi there,

hope anyone can help.

I have a file in upload phase which is only seen in the Folder for parts where I can work on. I already deleted the original file on my computer, I deleted it online, I reinstalled Fusion twice but nothing has changed. I addition the behaviour of Fusion is weird. It works for a second then it sops for a second and so on.

How can I get rid of this sh... file?

Thanks for everyones help in advance.

Thomas

Re: Can't stop or delet a uploading file

karina.harper — Fri, 04 Oct 2024 20:33:23 GMT

Hi @Truderinger,

Can you try the following:

Launch Fusion
Go Offline (manual switch)
Close Fusion
Navigate to the following location on your PC and delete the document called "login__ActiveDocuments" (your userID will look like a unique combination of letters and numbers):
- PC:
  - %APPDATA%\Autodesk\Neutron Platform\Options\<User ID>
Launch Fusion
Editable Document list should be empty
Mark a single document editable
Go Online

Cheers,

Karina

Re: Can't stop or delet a uploading file

Truderinger — Sat, 05 Oct 2024 08:55:33 GMT

Hi Karina,
first: thank you for your fast help.
Unfortunately I have no folder called "Options" neither I can find a file called "login__ActiveDocuments".
I only have these folders below \Neutron Platform:

Regards
Thomas

Re: Can't stop or delet a uploading file

karina.harper — Wed, 09 Oct 2024 16:32:56 GMT

Hi @Truderinger -

There are two "appdata" folders - one is "local" and one is "roaming".

In the top bar of the file explorer, type in %appdata% and it will take you to the roaming folder. (%localappdata% takes you to local).

Then it will be at :

%APPDATA%\Autodesk\Neutron Platform\Options\<User ID>\login__ActiveDocuments

Cheers,

Karina

Re: Can't stop or delet a uploading file

Truderinger — Mon, 28 Oct 2024 13:00:58 GMT

Sorry for the late reply, I was answering to the E-Mail.

But here again: it worked!

Thank you very much, Karina.

Regards

Thomas