topic Re: Fusion 360 Expired Even after education account renewal in Fusion Support Forum

Fusion 360 Expired Even after education account renewal

aleon11 — Wed, 25 Nov 2020 00:07:53 GMT

Good evening,

I renewed my educational license and received an email from Autodesk letting me know that it had been successfully renewed for another year. However my Fusion 360 has a message that reads "Expired: Subscribe Now" (see attached.)

I am able to access all my files and projects but they are all read-only. the save button is disabled.

I have logged off and logged back in and the issue remains.

Any help would be appreciated.

Thank you.

Re: Fusion 360 Expired Even after education account renewal

jhackney1972 — Wed, 25 Nov 2020 00:22:16 GMT

How long has it been since your received the Autodesk acknowledgement that the license has been renewed and you checking Fusion 360 to see it it has taken effect?

Re: Fusion 360 Expired Even after education account renewal

aleon11 — Wed, 25 Nov 2020 00:27:30 GMT

I received my renewal acknowledgement email on 11/21/2020 at 12 noon.

I've been checking my Fusion 360 status every day. Last time was just about 5 minutes ago. the expired message remains.

Thank you for your help!

Re: Fusion 360 Expired Even after education account renewal

jhackney1972 — Wed, 25 Nov 2020 00:47:13 GMT

You have not said what your operating system is but if it is Windows please try what the following screen capture is suggesting. Two things I think you should know, this is a hidden file so you will have to turn on the visibility in Windows Explorer and two, AND THIS IS IMPORTANT, I think you should save the file first, to another safe folder, before deleting it just in case you would like to return it to the original state.

Re: Fusion 360 Expired Even after education account renewal

aleon11 — Wed, 25 Nov 2020 01:00:29 GMT

Thank you for the suggestion. Unfortunately, it did not work.

I closed Fusion, then went to the folder:

%localappdata%\Autodesk\Web Services

and moved the file LoginState.xml to my desktop. I then restarted the program and logged back in. However, the error remained.

I am running Fusion 360 ver 2.0.9313 on a Windows 10 desktop.

Re: Fusion 360 Expired Even after education account renewal

jhackney1972 — Wed, 25 Nov 2020 02:04:13 GMT

i guess it is time to get in touch with the Educational Support Staff.

Re: Fusion 360 Expired Even after education account renewal

aleon11 — Wed, 25 Nov 2020 04:28:16 GMT

Thank you for your time! I'll contact them.