topic Re: update failure in Fusion Support Forum

update failure

Anonymous — Fri, 11 Dec 2020 16:04:12 GMT

Hi hi hi, fails to update but my internet connection is good. Here is my log file. Please send help '_'

Windows 10, x64

Re: update failure

shesby — Fri, 11 Dec 2020 17:04:32 GMT

Same annoying issue!

Re: update failure

Anonymous — Fri, 11 Dec 2020 20:59:49 GMT

Same problem with updates failing to auto install.

Diagnostic logs keep showing these repeat tries, but the paths they are mapping to are not actual locations on my workstation. The R: drive isn't even mapped on my PC, and the C: paths listed don't exist locally. So these appear to be locally coded in the update code attempting to run by Fusion. Fix the update code!

Traceback (most recent call last):
File "R:\Streamer\src\adsk\dls\streamer\retry_algorithm.py", line 123, in __call__
File "R:\Streamer\src\adsk\dls\streamer\manifests.py", line 279, in _open
File "R:\Streamer\src\adsk\dls\streamer\netlib.py", line 421, in __call__
File "R:\Streamer\src\adsk\dls\streamer\netlib.py", line 233, in __init__
File "C:\3P\PYTHON\3.7.6\WIN64_1\lib\urllib\request.py", line 525, in open
File "C:\3P\PYTHON\3.7.6\WIN64_1\lib\urllib\request.py", line 543, in _open
File "C:\3P\PYTHON\3.7.6\WIN64_1\lib\urllib\request.py", line 503, in _call_chain
File "C:\3P\PYTHON\3.7.6\WIN64_1\lib\urllib\request.py", line 1362, in https_open
File "C:\3P\PYTHON\3.7.6\WIN64_1\lib\urllib\request.py", line 1321, in do_open
urllib.error.URLError: <urlopen error [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond>

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 1199, in execute
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 2512, in execute_without_errorhandling
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 1091, in execute_without_errorhandling
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 1059, in _need_streamer_upgrade
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 1053, in _get_default_app_streamer
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 239, in primary_app_network_manifest
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 2367, in _load_appmanifest
File "R:\Streamer\src\adsk\dls\streamer\manifests.py", line 453, in open
File "R:\Streamer\src\adsk\dls\streamer\manifests.py", line 290, in open
File "R:\Streamer\src\adsk\dls\streamer\retry_algorithm.py", line 165, in __call__
adsk.dls.streamer.exceptions.NetworkNotAvailableFailure: <urlopen error [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond>, url:None

Re: update failure

RajkumarIlanchelian — Sat, 12 Dec 2020 01:37:42 GMT

Right at the time you have reported this issue, we checked in our backend and recognized some intermittent issues connecting to our servers. It has all normal now. Can you please restart Fusion and see if you are able to complete the update?

Re: update failure

Anonymous — Tue, 15 Dec 2020 00:42:11 GMT

Hi, I'm having the same problem. Here is my log.

Re: update failure

RajkumarIlanchelian — Tue, 15 Dec 2020 22:13:12 GMT

@Anonymous Glad you are back on track.(I assume that since you marked my previous post as a solution).

@Anonymous Your logs shows that you are on a very old Fusion 360 build from last year. Due to certificate issues we cannot live update you. You will have to reinstall the product again to get the latest 2.0.9512 version at the time of this post.

@Anonymous @shesby Still looking at your logs and what you posted.

Re: update failure

mreudy — Mon, 15 Mar 2021 21:58:31 GMT

I am having the same issue. I cannot update Fusion but my internet is fine. It downloads all the way to 98% and then stops.

Re: update failure

RajkumarIlanchelian — Mon, 15 Mar 2021 23:50:34 GMT

@mreudy Your logs shows that you do not have space left.

OSError: [Errno 28] No space left on device

Please clean your temp files and also see what kind of disk space you have. Clearing up some disk space should get Fusion installed.