topic Re: Fusion 360 freezes after clicking away the recovery tab in Fusion Support Forum

Fusion 360 freezes after clicking away the recovery tab

Niels.dejonge04 — Tue, 15 Dec 2020 16:13:59 GMT

I have had this problem for the past week and its really getting frustrating.

Fusion 360 starts up fine and I get prompted with the tab do you want to recover files tab. no matter what I do as soo as the tab closes fusion freezes and I cant do anything anymore.

I would love to know if there is a way to solve this problem I already tried reinstalling fusion 360 that did not seem to work and i am also tried updating all my drivers on my pc.

Re: Fusion 360 freezes after clicking away the recovery tab

Phil.E — Tue, 15 Dec 2020 19:58:53 GMT

When you say freezes, I'm assuming there is no crash dialog for you to send in. Is that true?

One thing you could try is using Help > Support and Diagnostics > Clear Cache data. This should let Fusion start without showing you the recovery dialog.

Re: Fusion 360 freezes after clicking away the recovery tab

Niels.dejonge04 — Tue, 15 Dec 2020 20:29:36 GMT

Yeah I don’t get any dialogue box to send it just freezes and I’m not able to do anything I will try clearing out the cache, il keep you posted!

Re: Fusion 360 freezes after clicking away the recovery tab

Niels.dejonge04 — Thu, 17 Dec 2020 09:50:05 GMT

So I get this screen first, and after I click away/close or select open/delete on the recovery file the dialogue box goes away and fusion freezes with me not being able to do anything. is there a way to manually delete the cache? because I can't get to the tool in fusion. Thank you very much for your help!

Re: Fusion 360 freezes after clicking away the recovery tab

Phil.E — Thu, 17 Dec 2020 17:31:08 GMT

Two things to try.

First the simple test: Disconnect internet to your machine and start Fusion. (disable wifi or pull ethernet cable).

If Fusion starts and you can get past this dialog...
Go to help > support and diagnostics > diagnostic log files.
Those logs will be very interesting to look at.

If that fails, close Fusion and gather your logs manually. (sorry for the inconvenience). Instructions are here:

How to manually collect the log files for Autodesk Fusion 360 | Fusion 360 | Autodesk Knowledge Network

Re: Fusion 360 freezes after clicking away the recovery tab

Niels.dejonge04 — Mon, 21 Dec 2020 10:26:49 GMT

I did not see your message in time, I fully deleted fusion 360 from my computer along with all the files related to it and after that reinstalled it. this seemed to fix the problem. this means that I do not have the logs. thank you for all your help!

Re: Fusion 360 freezes after clicking away the recovery tab

Niels.dejonge04 — Tue, 29 Dec 2020 11:26:37 GMT

Dear phill after fully reinstalling fusion 360 i did not have any problems but today the issues started again. this time I have the log files.

Re: Fusion 360 freezes after clicking away the recovery tab

Niels.dejonge04 — Tue, 29 Dec 2020 18:18:21 GMT

I also just found out that working with 2 monitors makes it crash but if I unplug 1 of them it fusion starts up normally. ultimaker Cura had the same issue and that could be fixed by unclicking Restore window position on start is there a similar setting for fusion?

Re: Fusion 360 freezes after clicking away the recovery tab

Phil.E — Mon, 04 Jan 2021 21:01:47 GMT

You could try the command to reset to default layout:

File > View > reset to default layout.
This should bring all Fusion windows to the main monitor.

But that may not solve the crash. There are two reasons dual monitors might cause issues similar to what you just described regarding two monitors.

One is using a docking station:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fusion-360-does-not-launch-when-using-two-monitors.html

The other is related to audio drivers:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fusion-360-user-interface-menus-don-t-work-on-a-Windows-MSI-GT72S-Computer.html

Does either of these look like your case?

Re: Fusion 360 freezes after clicking away the recovery tab

Niels.dejonge04 — Tue, 05 Jan 2021 12:37:10 GMT

Thanks a lot for the help! resetting to default layout seems to have worked. I tried the other fixes as well but they did not seem to work.

Re: Fusion 360 freezes after clicking away the recovery tab

Phil.E — Tue, 05 Jan 2021 19:38:31 GMT

Thanks. Let me know if it happens again.