topic Re: I cannot install Fusion after uninstall old version. in Fusion Support Forum

I cannot install Fusion after uninstall old version.

Anonymous — Wed, 06 Jan 2021 05:16:37 GMT

I cannot install Fusion after uninstall old version.

Please tell me how to solve this problem.

I attached log file and screenshot.

Re: I cannot install Fusion after uninstall old version.

g-andresen — Wed, 06 Jan 2021 10:36:24 GMT

Hi,

did you use CLEAN UNINSTALL ?

günther

Re: I cannot install Fusion after uninstall old version.

Anonymous — Wed, 06 Jan 2021 14:48:30 GMT

Yes, I have done clean uninstall.

Re: I cannot install Fusion after uninstall old version.

jhackney1972 — Wed, 06 Jan 2021 14:59:56 GMT

Very early in your log file, a error occurs where you are not getting hooked into the cloud installation application. The error is:

Here is one web article addressing this issue and if you search on it you will see others. I think you are trying to install on a Windows computer so I would make sure three things. You are logged in with an account that has administrator rights, at UAC (User Access Control) is turned off for this account and Anti-virus is turned off. Both to the last two things can be turned off after installation is successful.

Re: I cannot install Fusion after uninstall old version.

Anonymous — Thu, 07 Jan 2021 10:36:11 GMT

Mr. John Hackney

Thank you for suggestion. I have done clean uninstall. And I can log in with an account that has administrator rights, at UAC (User Access Control) is turned off. But I cannot turn off anti-virus software, because my computer is controlled by my company. I will consult this problem to IT engineer.

Re: I cannot install Fusion after uninstall old version.

Anonymous — Thu, 21 Jan 2021 23:57:20 GMT

The cause of the problem was neither anti-virus software nor network failure.The cause was an installer by AUTODESK. The name of the installer is Fusion 360 Client Downloader.

I have 2 installers that were shown by attached picture. The difference is the time stamp. Old version succeeds in the installation and new version fails.

The installer is currently overwritten.

Re: I cannot install Fusion after uninstall old version.

RajkumarIlanchelian — Fri, 22 Jan 2021 00:46:02 GMT

@Anonymous Not sure how you ended up with 2 installers. Are you ok with the install now or still facing the problem? I could not sense that with your reply.

Re: I cannot install Fusion after uninstall old version.

Anonymous — Thu, 28 Jan 2021 04:57:27 GMT

I guess that the installer is currently overwritten by AUTODESK.Now, I can install by the current installer, this problem has been solved.