topic Re: Failed to launch or install in Fusion Support Forum

Failed to launch or install

dongnnp — Wed, 16 Oct 2024 00:24:03 GMT

Hi, my Fusion failed to launch, repair, or reinstall after an update. I got this message every time I attempted to try launching or installing it. I have also tried all methods suggested by Fusion trouble shooting. Attached herein is the log file. Could someone diagnose the problem please?

Thank you very much.

Dong

Re: Failed to launch or install

RajkumarIlanchelian — Wed, 16 Oct 2024 02:20:27 GMT

@dongnnp @Looking at the logs seems some permissions issue going on. Have you first started with a machine restart to see if that helps?

Re: Failed to launch or install

dongnnp — Wed, 16 Oct 2024 03:13:30 GMT

Hi, thanks for your response. I have restarted the PC several time but the problem persists.

Re: Failed to launch or install

RajkumarIlanchelian — Wed, 16 Oct 2024 03:17:03 GMT

@dongnnp @Error 13 permissions I what the log shows.

Here is an article that has a bunch of solutions to try out.

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Fusion-360-Installation-Errno-13-Permission-Denied.html

Re: Failed to launch or install

dongnnp — Wed, 16 Oct 2024 06:55:42 GMT

I have tried out all methods but the problem still persists

Re: Failed to launch or install

RajkumarIlanchelian — Wed, 16 Oct 2024 17:20:01 GMT

@dongnnp OK. Lets do the below, this should address the issue.

1. Make sure that Fusion installer is not running in task manager
2. Go to C:\Users\user\AppData\Local\ Autodesk\DELETE the following folders – Webdeploy,Web Services, Identity services, Autodesk Fusion 360 ((IF you do not have any other Autodesk products installed, delete the Full Autodesk folder)
3. Delete the shortcut that is used to launch Fusion
4. Restart your machine
5. Do not use the same Fusion installer. Can you please download the installer again
6. Now install again

Re: Failed to launch or install

dongnnp — Thu, 17 Oct 2024 12:53:33 GMT

Hi, it works! Thank you very much!