topic Re: Fusion not working in Fusion Support Forum

Fusion not working

LCNevels — Thu, 28 Jan 2021 16:31:17 GMT

Installed Fusion to my new computer Sat. 1/23/21 and it was working as usual. Tried to get in this morning and nothing happens. Click on the desktop icon but nothing happens. Uninstalled and re-installed but same result.

Re: Fusion not working

g-andresen — Thu, 28 Jan 2021 16:41:13 GMT

Hi,

did you use CLEAN UNINSTALL?

> Important!

günther

Re: Fusion not working

jhackney1972 — Thu, 28 Jan 2021 17:05:40 GMT

Please attach your autodesk.webdeploy.streamer.log. If you do not know where to find it, this web article should help.

Re: Fusion not working

LCNevels — Thu, 28 Jan 2021 17:12:54 GMT

Yes

Re: Fusion not working

shahriarsifat1802164 — Thu, 28 Jan 2021 17:48:32 GMT

Hi,
Please uninstall and delete all data and reinstall again.
Thank you.

Re: Fusion not working

LCNevels — Thu, 28 Jan 2021 17:51:38 GMT

Does this look correct

stream = production
auid = AutodeskInc.Fusion360
cmd = ""C:\Users\craig\AppData\Local\Autodesk\webdeploy\production\a95f8c5ccd1169cf841c8219266ac15fc1536633\Fusion360.exe""
global = False

Re: Fusion not working

jhackney1972 — Thu, 28 Jan 2021 17:56:29 GMT

No, please find the "autodesk.webdeploy.streamer.log" file and attach the complete file. The file is named what is included in the quotes. It is a very large text file with a LOG extension. Just follow the website instructions I attached.

Re: Fusion not working

LCNevels — Thu, 28 Jan 2021 18:29:37 GMT

I can't find it, it's not on my computer. Thanks for your help anyway.

Re: Fusion not working

jhackney1972 — Thu, 28 Jan 2021 18:40:58 GMT

If you tried to install Fusion 360 on your computer, it is there. As the article says, it is in a hidden folder so you must make them visible before you can find it. I think you are working on a Windows based computer, if so, you turn on Hidden Folders using this dialog from File Explorer.