topic Re: +fUSION JUST STOPPED WORKING PROPERLY and I don't know happened'. in Fusion Support Forum

+fUSION JUST STOPPED WORKING PROPERLY and I don't know happened'.

crchisholm — Thu, 24 Oct 2024 23:00:11 GMT

I took a lunch break and came back to fusion and now I cant load my project. I get message saying that there are 2 jobs pending and it just sets there spinning the "donut of death. " Ive tried shutting down twice with same result. Also the browser is collaped and wont expand. I also get a message saying "You're all set with the latest version" so I suspect it has something to do with the latest version.

Please help. I am facing a deadline!

Charlie R Chisholm Shaneyfelt

Re: +fUSION JUST STOPPED WORKING PROPERLY and I don't know happened'.

RajkumarIlanchelian — Thu, 24 Oct 2024 23:24:03 GMT

@crchisholm Few details that can help.

1. If you put Fusion in offline mode and then open one of the stuck files, make a small edit to it and save and then go online , does the file upload right?

2. Do you work on multiple machines?

3. In Fusion go into Help - Support and diagnostics - Service utility - Gather system info - attach the Fusiondiagnosticslogs.zip file please

Re: fUSION JUST STOPPED WORKING PROPERLY and I don't know happened'.

crchisholm — Fri, 25 Oct 2024 14:09:17 GMT

Did as you suggested and attached pics show the results. i typically only
work on a single machine in the shop, but do rarely work on another machine
in the office. Notice that the browser is collapsed when I open fusion and
I can not expand it.

Re: fUSION JUST STOPPED WORKING PROPERLY and I don't know happened'.

RajkumarIlanchelian — Fri, 25 Oct 2024 14:23:15 GMT

@crchisholm I do not see any attachments to your post.

Did you also try this one?

1. If you put Fusion in offline mode and then open one of the stuck files, make a small edit to it and save and then go online , does the file upload right?

Re: +fUSION JUST STOPPED WORKING PROPERLY and I don't know happened'.

crchisholm — Fri, 25 Oct 2024 14:55:42 GMT

here are the files you requested...

Re: +fUSION JUST STOPPED WORKING PROPERLY and I don't know happened'.

RajkumarIlanchelian — Fri, 25 Oct 2024 16:39:21 GMT

@crchisholm thank you for the logs. I see some errors in there and consulting with pour engineering team now.

Re: +fUSION JUST STOPPED WORKING PROPERLY and I don't know happened'.

RajkumarIlanchelian — Fri, 25 Oct 2024 18:21:45 GMT

@crchisholm Can you please try the following:

1. Close Fusion
2. Ensure that in task manager Fusion360.exe is not running

3. Go to C:\Users\(username)\Appdata\Local\Autodesk\Autodesk Fusion 360\(Alphanumeric Folder)\W.login
4. Replace UploadQueuedFileList.xml with the one I have attached here
5. Start Fusion now

See if the uploads complete.

Re: +fUSION JUST STOPPED WORKING PROPERLY and I don't know happened'.

crchisholm — Thu, 31 Oct 2024 10:32:19 GMT

I'm very sorry but I was taking ill after my last post period I did do what you suggested though when I got better and it worked. I'm on my tablet now and it doesn't seem to have the ability to mark this as the solution but as soon as I can get back to my workstation I'll do that. Thank you very very much and I'm sorry for the delay.