topic Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts. in Fusion Support Forum

BUG REPORT: Forum Software Broken - Cannot insert screencasts.

OceanHydroAU — Thu, 11 Mar 2021 12:09:46 GMT

Blanks them out and says this every time:-

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

See https://autode.sk/30LCzAx

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

jodom4 — Thu, 11 Mar 2021 15:25:12 GMT

Hey OceanHydroAU,

Thanks for bringing this (and many other) bug(s) to our attention! christopher.coumbe, can you take a look?

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

OceanHydroAU — Thu, 11 Mar 2021 22:01:45 GMT

No problem. Here's the history of this issue:-

1. In the old days, I think it used to work fine.

2. Some time ago (last year) it started giving those HTML errors, but simply clicking post a second time made it all work fine.

3. Recently (as of a few months ago) it started behaving intermittently - sometimes posting the screencast, but other times posting blank where the screencast should have gone.

4. And finally today - always a blank.

I do not use an ad blocker. I tried yesterday with Chrome (Mac) and Firefox (Mac). In the past, I've also tried Safari (Mac) and Chrome (Windows) and Internet Explorer (Windows). It's the same for me on all those browsers, so it does appear to be a forum-software problem. I can help test this more if you like.

This (now) is Chrome on Mac. I inserted a screencast below this line:-

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

OceanHydroAU — Thu, 11 Mar 2021 22:06:19 GMT

This is internet explorer on Windows (screencast - a different one than before - inserted below):

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

OceanHydroAU — Thu, 11 Mar 2021 22:09:33 GMT

My original post was using Firefox on Mac.

This here is another screencast insert - this time using Safari on Mac:

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

OceanHydroAU — Thu, 11 Mar 2021 22:12:47 GMT

FYI - I only see blanks above, no screencasts show up. Here's a photo of what I can see on my screen:-

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

osman-pasha — Mon, 29 Nov 2021 12:31:52 GMT

I am getting that same red "bad HTML" text as well. Hence, no screencast is inserted.

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

g-andresen — Mon, 29 Nov 2021 13:39:31 GMT

Hi,

that's an old and kown problem.
Just copy the link from the dashboard and paste it into the post.

günther

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

jhackney1972 — Mon, 29 Nov 2021 21:45:24 GMT

Try using the HTML command located in the above tool menu. Make sure you post the code on a completely empty line and it usually works just fine. Here is the original posters Screencast.

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

g-andresen — Mon, 29 Nov 2021 21:54:26 GMT

Hi John,

Again and again you and others give the impression that there is a solution.
But the problem still exists, is known, is supposed to be in the works but there is still no solution for more than 2 years.

Günther

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

jhackney1972 — Mon, 29 Nov 2021 21:58:17 GMT

Using the HTML command method, I have posted countless Screencasts without issue. I agree the Insert Screencast icon normally will not work but the other method works without issue as you can see.

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

TrippyLighting — Mon, 29 Nov 2021 23:07:35 GMT

@jhackney1972 wrote:

Using the HTML command method, I have posted countless Screencasts without issue.

Same here, but that also fails for a number of users. Quite frustrating!

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

osman-pasha — Tue, 30 Nov 2021 04:46:09 GMT

How am I supposed to use that HTML command? What HTML should I insert there?

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

g-andresen — Tue, 30 Nov 2021 09:46:09 GMT

Hi John,

@jhackney1972 schrieb:
Using the HTML command method, I have posted countless Screencasts without issue. I agree the Insert Screencast icon normally will not work but the other method works without issue as you can see.

& @TrippyLighting

2 years ago, Autodesk employees tried to integrate screencasts from my account into posts using the methods you described.
They could only tell me that they failed and got the same error messages as I did.
I posted this message several times in different forums.

günther

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

TrippyLighting — Tue, 30 Nov 2021 12:06:15 GMT

@g-andresen Yep, I know that this also affects other users. I generally appreciate having this forum platform and applaud Autodesk for hosting this forum.

However, the software and service for the forum platform is one of the more disappointing things. Aside from this ongoing screencast issue that has persisted for much longer than 2 years, changes to the forum software that seemingly are aimed at improving the user experience, almost always break essential functionality. These changes also are always unannounced. In any serious business environment, that behavior would be completely unacceptable.

I find it hard to believe that one of the planets most successful software companies is not able to provide a fully functional and seamless forum experience!

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

TrippyLighting — Tue, 30 Nov 2021 12:16:55 GMT

When you create a screencast using the Autodesk Screencast software, you'll receive an email with a link when the screencast is ready to be viewed. For example:

When you follow that link you'll see a web page with the screencast. It has an "embed" button:

Click it and copy the HTML code into the clipboard.

Then go back to edit your forum post and click on the HTML button:

Paste the HTML code from clipboard into the Source Code window and accept with OK.

Then the screencast should appear in the post.
This also works with YouTube videos.

Re: BUG REPORT: Forum Software Broken - Cannot insert screencasts.

CGBenner — Tue, 30 Nov 2021 15:16:30 GMT

Hey all… believe me when I say that I appreciate your candid feedback, because I used to be the one giving it! 😄

That said, if you want to get that feedback to the correct people, please use this open thread on our Community Feedback Hub. I am closing this thread to replies to encourage moving this discussion to the place where those who need to see it,... will see it. Thank you everyone!