topic Re: Mouse wheel zoom not working after last update in Fusion Support Forum

Mouse wheel zoom not working after last update

niklas.nordahlBSGYC — Thu, 11 Mar 2021 20:11:17 GMT

I have the same problem since the last update last week. All of a sudden i need to hold the cmd button to use scroll zoom. Otherwise the model is just panned up and down.

I use Mac and Big Sur 11.2.2

Thank You

Re: Mouse wheel zoom not working after last update

dsouzasujay — Fri, 12 Mar 2021 03:20:59 GMT

Hi @niklas.nordahlBSGYC ,

Can you check the settings in Preferences? is it matching the same settings that you were using before?

Re: Mouse wheel zoom not working after last update

niklas.nordahlBSGYC — Sat, 13 Mar 2021 14:04:07 GMT

Thank you for your reply Sujay.

I have checked the preferences and the Pan, Zoom... option is set to "Fusion". I have also tried restoring to default and even reinstalled Fusion 360 without success.

I also use Autocad 2021 where the zoom-function works with the scroll wheel.

See screenshot.

Re: Mouse wheel zoom not working after last update

TheCADWhisperer — Sun, 14 Mar 2021 11:42:03 GMT

Set to SolidWorks.

Re: Mouse wheel zoom not working after last update

niklas.nordahlBSGYC — Wed, 17 Mar 2021 20:37:50 GMT

I've tried that and all the other app-specific settings. All result in model panning up and down slowly when I roll the mouse wheel.

Does no one else have this problem after the update?

All My other apps still work the same as before last weeks update of Fusion.

Re: Mouse wheel zoom not working after last update

dsouzasujay — Thu, 18 Mar 2021 03:12:06 GMT

Hi @niklas.nordahlBSGYC ,

I can't reproduce this issue on macOS and Win 10.
Can you please record a screencast video of what you are doing by capturing the keyboard and mouse events.

Re: Mouse wheel zoom not working after last update

niklas.nordahlBSGYC — Mon, 22 Mar 2021 20:05:55 GMT

Hi Here's the screencast of the issue.

Im using a 3dConnextion wireless cadmouse with cable.

Re: Mouse wheel zoom not working after last update

niklas.nordahlBSGYC — Mon, 22 Mar 2021 20:17:04 GMT

Mouse scroll zoom problem
https://knowledge.autodesk.com/community/screencast/47a1388e-7525-4dde-b1fe-4a2d9c98f7c3

Re: Mouse wheel zoom not working after last update

dsouzasujay — Mon, 22 Mar 2021 20:35:56 GMT

Hi @niklas.nordahlBSGYC ,

We have wireless 3dConnextion and a CADmouse with cable.
I will see if we can reproduce this issue on a MacOS.

Re: Mouse wheel zoom not working after last update

dsouzasujay — Tue, 30 Mar 2021 15:53:42 GMT

@niklas.nordahlBSGYC

We were not able use CAD mouse on macOS Big Sur, only mouse movements are working no mouse clicks or scroll was working.

I saw there was an update on 3dconnexion webpage regarding support of CAD mouse.

Can you provide us the macOS version you are on?

Re: Mouse wheel zoom not working after last update

niklas.nordahlBSGYC — Sun, 04 Apr 2021 15:26:47 GMT

Hello

I updated the 3DConnexion software to the latest version, but unfortunately no change. Problem persists.

Just for info I also made a screencast in Autocad 2021 where the zoom works.

I have Mac OS version 11.2.3 (20D91)

and the 3DxWare 10, core version 1.2.0 (192), 3DxWare version 10.7.0 (3318)

Hope you can find a solution to the problem. I keep mixing up the modifyer keys when I do my modeling and it is quite frustrating.

Best regards

Niklas Nordahl

Re: Mouse wheel zoom not working after last update

niklas.nordahlBSGYC — Sun, 04 Apr 2021 15:27:21 GMT

https://autode.sk/39IS0Oz

Re: Mouse wheel zoom not working after last update

bharamk — Sun, 04 Jul 2021 15:20:57 GMT

Hi @niklas.nordahlBSGYC

Could you please try latest firmware upgrade provided by 3dconnexion version 10.7.0 [3333]

at https://3dconnexion.com/uk/support/faq/beta-driver-for-macos-11-big-sur/

and please download the CAD mouse updates from https://3dconnexion.com/uk/support/faq/cadmouse-doesnt-click-on-macos-11-0-big-sur/

This should solve your issue.

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

Re: Mouse wheel zoom not working after last update

b5.belgie — Wed, 30 Mar 2022 14:22:30 GMT

I have the same after the update or after trying the new Native trackpad function. i had to restart and than the zoom was gone (mac with apple mouse)

Tried to delete Fusion and did new install but problem stays and the Native trackpad option wont turn off.

Re: Mouse wheel zoom not working after last update

b5.belgie — Thu, 31 Mar 2022 07:19:00 GMT

Can i go back to the version before the update?

trying to draw something but when i have to zoom i need to use my trackpad.

This update was not good and i would like to go back to the working version.

Re: Mouse wheel zoom not working after last update

RajkumarIlanchelian — Thu, 31 Mar 2022 16:36:32 GMT

@b5.belgie Sorry that you are facing issues with the new track pad experience. To get you moving forward without the new track pad, can you please do the following and see if this unchecks the option?

1. Go to preference -> Uncheck the native trackpad option
2. Apply
3. To the restart select NOT NOW
4. Ok

5. Manually close Fusion 360
6. Start Fusion 360 again

Now does this uncheck the new track pad experience?

Re: Mouse wheel zoom not working after last update

b5.belgie — Fri, 01 Apr 2022 06:51:56 GMT

Tried this 5 times but the "native trackpad" stays checked and mouse zoom still not working 😞

I have to press CMD and than scroll like crazy before it starts to zoom.

Very slow working like this, hope there will be a fix quickly

Re: Mouse wheel zoom not working after last update

RajkumarIlanchelian — Fri, 01 Apr 2022 16:10:04 GMT

@b5.belgie Apologies once again. WE are working to address the original track pad issue as a priority. Meanwhile cannot uncheck the Native track pad is having us stumped but we are very closely looking at it. Can you please try one more thing for me. We believe the unchecking not sticking could be a timing thing. So slight variation to the the one I suggested above:

1. Launch Fusion 360
2. Ensure that the refresh in the data panel is not spinning (Wait for it to stop if it is)
3. Go to preference -> Uncheck the native trackpad option
4. Apply
5. To the restart select NOT NOW
5. Ok
6. Open a simple design
7. Close the design
8. Make sure that the data panel refresh is not spinning

9. Manually close Fusion 360
10.Start Fusion 360 again

Now does it remain unchecked? If this is not working, I can get on a call with you based on your time zone (or have another person in my team get on a call with you and try to get you back to the previous state while we solve the actual track pad issue).

Apologies and thank you for your patience.

Re: Mouse wheel zoom not working after last update

b5.belgie — Sat, 02 Apr 2022 11:16:57 GMT

Its working again 🙂 thank you for the support !!

I did the following;

Open preference and check the HighDPIScaling (windows only) box

Apply and oke

Restart Fusion

Open preference again and uncheck the HighDPIScaling (windows only) box

Than restart again

Now the Native trackpad box in unchecked and zoom is working as before

Hope this is useful for others and happy designing.

Greetings from Belgium.

Bart Geldof

Re: Mouse wheel zoom not working after last update

RajkumarIlanchelian — Sat, 02 Apr 2022 15:54:10 GMT

@b5.belgie Glad that you are a able to revert it now. We are working to fix the zoom issue you are experiencing as well as the preference issue. We will update here when we have a fix for it.