topic What is the personal licence renew method? in Fusion Support Forum

What is the personal licence renew method?

once9 — Tue, 23 Mar 2021 00:03:28 GMT

I have an expired Fusion 360 personal licence.
On the website, i was find this: Complete your Fusion 360 for personal use download.

But i am afraid that i will lose my projects.

Thanks.

Re: What is the personal licence renew method?

jhackney1972 — Tue, 23 Mar 2021 00:36:02 GMT

This is the Fusion 360 Personal License renewal instruction website. The main thing is to make sure you use the save Autodesk ID as you have been using before.

Re: What is the personal licence renew method?

once9 — Wed, 24 Mar 2021 02:55:21 GMT

Sorry, i dont understand this: "The main thing is to make sure you use the save Autodesk ID as you have been using before."

Re: What is the personal licence renew method?

jhackney1972 — Wed, 24 Mar 2021 03:15:26 GMT

You expressed concern that you would lose access to your previously saved models on the cloud. If you do not use the same Autodesk ID, when you renew your license, you WILL. If you use the same Autodesk ID, you will not lose your previously saved models. For example my Autodesk ID is jhackney1972, if I were going to renew my license I would make sure to use the same Autodesk ID during the registration process, jhackney1972. I did have a typo in my statement, I meant to say "The main thing is to make sure you use the "same" Autodesk ID as you have been using before". I accidently type "save", I apologize. All you cloud saved work is based on your Autodesk ID.

Re: What is the personal licence renew method?

bobus17821 — Wed, 24 Mar 2021 12:55:54 GMT

I too am having a renewal problem. I've tried yesterday and it seemed to work - i.e. no indication that it didn't work but also no indication of success. And I went through signout/signin as instructed. But still today I am seeing the "Expired: Subscribe Now" highlighted message. But then I go to the renewal page the dialog does not give me an opportunity to enter my Autodesk ID:

Am I looking at the wrong renewal dialog?

Thanks, Bob

Re: What is the personal licence renew method?

Peterc34 — Thu, 25 Mar 2021 16:36:58 GMT

UPDATE: SUCCESS!! My hobby license is working now. Okay, one of two things worked:

(a) When I filled out the form (as shown in bobus17821's post above), I didn't wait long enough. Might have taken 45 minutes to an hour to get renewed instead of the 30 minutes they said to wait. However, this is unlikely to be the fix because I had already filled this renewal info out last night and it was still expired this morning.

(b) When I tried filling out the fields (as shown in bobus17821's post above), I went ahead and clicked DOWNLOAD this time, even though I already have the software installed and running for years. Once Windows tried to download it, I clicked Discard so it wouldn't download. After a fresh start of Fusion 360, the license was there immediately (didn't wait 30 minutes). It may be that clicking DOWNLOAD is the secret sauce that unlocks the license again.

I hope this helps people get running again. Post yes or no here if this works.

------ original post ------

Help! Same situation. Long time hobby license user. I filled out the renewal fields, as instructed, then waited well over 30 minutes and tried to log back in to Fusion 360 (using a fresh start of the Fusion 360 application - even tried it after a full computer reboot). It still shows "Expired: Subscribe Now". I repeated this several times. I can't get renewed!

Re: What is the personal licence renew method?

bobus17821 — Thu, 25 Mar 2021 20:50:30 GMT

What Peterc34 said ("When I tried filling out the fields (as shown in bobus17821's post above), I went ahead and clicked DOWNLOAD this time, even though I already have the software installed and running for years. Once Windows tried to download it, I clicked Discard so it wouldn't download. After a fresh start of Fusion 360, the license was there immediately (didn't wait 30 minutes). It may be that clicking DOWNLOAD is the secret sauce that unlocks the license again.") worked for me.

Good luck - I can understand your frustration.

Bob

Re: What is the personal licence renew method?

once9 — Thu, 25 Mar 2021 22:50:22 GMT

Thank you John, Bob, Peter!

Success!
I tried several time for days, but unsuccessfully.
After that, i tried the download method. I pushed the download button. But the download did not start. Instead of this, an error message appeared:

After that, i switched from Chrome to Edge, and tried again. After pushed the download button, instead of the error message, the download is started. I was stopped the download, and fresh start the f360 immediately, and signed in, and i see that my personal license is renewed!