topic Re: Unknown Download Errors in Fusion Support Forum

Unknown Download Errors

Anonymous — Wed, 24 Mar 2021 11:47:52 GMT

I had a student version of Fusion360, needed an update but an update wouldn't work so I thought it would be easy enough to delete and reinstall but now I keep getting these error messages. As a product design student nearing the end of my 3rd year this is super inconvenient. I've attached the file log too if anyone has any advice!

Re: Unknown Download Errors

dsouzasujay — Wed, 24 Mar 2021 12:46:56 GMT

Hi @Anonymous ,

Please follow below steps:

Delete the following folder
- C:\Users\<username>\AppData\Local\Autodesk\Webdeploy\
Temporarily disable Antivirus & Firewall
Try the installation again:

Let me know if this works.

Re: Unknown Download Errors

Anonymous — Wed, 24 Mar 2021 15:45:58 GMT

Hi, I've tried that and deleting all fusion/autoCAD files on my computer to hopefully delete the cache that's causing this but its not worked either

Re: Unknown Download Errors

dsouzasujay — Tue, 30 Mar 2021 14:11:38 GMT

Hi @Anonymous,

Sorry for the delayed response.

The log file shows your machine won't have enough permissions to install fusion 360.

Please follow THIS link to provide necessary permissions to install Fusion 360

Re: Unknown Download Errors

Anonymous — Wed, 31 Mar 2021 11:15:44 GMT

Hi,

Tried these both and tried almost every link I could find that came from this page and nothing seems to be working 😞 seriously losing hope now

Thank you so much for your help

Re: Unknown Download Errors

Anonymous — Wed, 31 Mar 2021 12:41:13 GMT

All it took was to right-click the installation and run as administrator! Who knew it would be that easy

Re: Unknown Download Errors

dsouzasujay — Thu, 01 Apr 2021 06:13:11 GMT

Hi @Anonymous ,

The problem was related to permission.

The error is happening when creating shortcuts. Fusion 360 install will create shortcut in

C:\Users\<user-id>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Autodesk and

C:\Users\<user-id>\Desktop .

Anyway, Fusion is running up with run as admin, Great!