topic Re: exporting any file of any type causing fusion to crash in Fusion Support Forum

exporting any file of any type causing fusion to crash

BinarySoftware — Wed, 24 Mar 2021 16:13:14 GMT

everytime i try to export a drawing to a pdf file or export a part as a stl to be 3d printed fusion 360 crashes. i need help i have deadlines i need to meet. this started happing on 3/23 after lunch time. it is supposed to update on 3/27 but right now it is unusable.

Re: exporting any file of any type causing fusion to crash

BinarySoftware — Wed, 24 Mar 2021 16:45:55 GMT

i have restarted the computer and the program as well as reinstalling fusion 360. this usually happens before a update

Re: exporting any file of any type causing fusion to crash

g-andresen — Wed, 24 Mar 2021 17:32:25 GMT

Hi;

@BinarySoftware wrote:
... as well as reinstalling fusion 360.

did you use CLEAN UNINSTALL?

günther

Re: exporting any file of any type causing fusion to crash

BinarySoftware — Wed, 24 Mar 2021 18:14:06 GMT

yes and i am still having problems with it. this has happened a couple times before a big update happens. ive also had problems with lag, something as simple as rotating a part to look at another face or closing a drawing will cause my computer to struggle even though it has 128gb of ram

Re: exporting any file of any type causing fusion to crash

g-andresen — Wed, 24 Mar 2021 18:22:41 GMT

Hi,

If you share a sample file we could take a look at it.

File > export > save as f3d on local device > attach it to the next post

günther

Re: exporting any file of any type causing fusion to crash

HughesTooling — Wed, 24 Mar 2021 18:26:08 GMT

When you say it crashes do you get the crash report dialog or does Fusion just close? Can you make a screencast of what you are seeing\doing? One thought, is it the problem where you don't get a save dialog and Fusion becomes unresponsive?

What is your system spec and OS.

Mark

Re: exporting any file of any type causing fusion to crash

BinarySoftware — Wed, 24 Mar 2021 18:34:17 GMT

i get both a crashreport sometimes and others it just closes out

" error report 302959415 to Autodesk." from my most recent crash i was just trying to export a part

Re: exporting any file of any type causing fusion to crash

HughesTooling — Wed, 24 Mar 2021 18:55:06 GMT

@Phil.E Can you help with this?

Thanks Mark

Re: exporting any file of any type causing fusion to crash

Phil.E — Wed, 24 Mar 2021 21:50:01 GMT

Thanks @HughesTooling

There are two known issues that affect this workflow. The most common is fixed by a clean uninstall, using the cleaner tool or manual steps. There is also a workaround.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fusion-360-crashes-or-hangs-when-exporting-STL-files.html

Workaround: Export the STL files from a web browser instead of the Fusion 360 desktop client.

The less common issue is related to network shares. If the last used export location is a network share that is not available Fusion will crash.

Here is a customer comment about it.

"...it was the network share shortcut in file save dialog that was connected to password protected network share. Fusion 360 never asked for any credentials and it just .. failed. After clicking on the share with Explorer and entering credentials Fusion 360 started working again."

Here is another forum report with similar outcome:

https://forums.autodesk.com/t5/fusion-360-support/creash-on-stl-export-to-bit-locked-drive/m-p/8482839#M42388

Please let me know if either of these are happening for you.

Re: exporting any file of any type causing fusion to crash

BinarySoftware — Thu, 25 Mar 2021 14:17:17 GMT

i connected to our cloud server and it fixed the problem thank you.