topic Fusion 360 crashes on the simplest of tasks in Fusion Support Forum

Fusion 360 crashes on the simplest of tasks

Anonymous — Sun, 28 Mar 2021 22:46:05 GMT

First day with Fusion 360. Downloaded the personal trial and installed. My box exceeds the minimum requirements, except maybe the graphics card. I'm trying to follow a tutorial by starting with a new file, creating a rectangle, and adding dimensions and BOOM it crashes.

I have v2.0.9937 running on Windows Pro 10.019041, 2.4GHz processor with 6 cores, 12 Gb of RAM, 120Gb of free hd space, .NET 4.8. I restarted after the install, but it didn't help.

Any suggestions?

Thanks.

Re: Fusion 360 crashes on the simplest of tasks

mohammed.aliTDPXK — Mon, 29 Mar 2021 04:48:02 GMT

Hello @Anonymous ,

Sorry for the trouble you are facing.

Can you please have a look at the link below:
https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fusion-360-hangs-infinitely-or-crashes-while-creating-sketch.html?us_oa=forums-us&us_si=e04f9527-e3ef-4701-aa5a-aa0bc21dab59&us_st=fusion%20360%20crash

Let me know if this helps.

Regards,

Md Adam Ali

Re: Fusion 360 crashes on the simplest of tasks

g-andresen — Mon, 29 Mar 2021 07:04:17 GMT

Hi,

1. For a new installation the CLEAN UNINSTALL tool must be used.

2. If possible share your file.

File > export > save as f3d on local device > attach it to the next post.

günther

Re: Fusion 360 crashes on the simplest of tasks

Anonymous — Mon, 29 Mar 2021 18:04:20 GMT

The clean uninstall and reinstall seems to have done the trick. The application is very responsive now.

Thank you!

Re: Fusion 360 crashes on the simplest of tasks

Anonymous — Mon, 29 Mar 2021 18:07:01 GMT

The clean uninstall and reinstall seems to have done the trick. The application is very responsive now.

Thank you.

Re: Fusion 360 crashes on the simplest of tasks

Anonymous — Mon, 29 Mar 2021 23:33:54 GMT

Unfortunately, Fusion 360 crashed again. It just took longer this time. The error in the dmpuserinfo.xml is "Error accessing UPI repository in the 64-bits registry"

Re: Fusion 360 crashes on the simplest of tasks

mohammed.aliTDPXK — Tue, 30 Mar 2021 04:22:06 GMT

Hello @Anonymous ,

Can you answer few of the queries :

Is the crash consistent?
After how much time the crash occurs again?

Regards,

Md Adam Ali.

Re: Fusion 360 crashes on the simplest of tasks

Anonymous — Tue, 30 Mar 2021 14:12:00 GMT

It crashes consistently after about 5-10 actions. It doesn't seem to be time related. At first, it crashed after creating a rectangle and adding dimensions. After the clean uninstall and reinstall, I created a rectangle and added dimensions and played around a bit. I left it for an hour or two and came back to continue. Went to add a second rectangle or panned to the side (can't remember) and it crashed again. That's when I started digging into the error files.

Re: Fusion 360 crashes on the simplest of tasks

dsouzasujay — Tue, 30 Mar 2021 14:42:40 GMT

Hi @Anonymous ,

Requesting to send complete log files?

Help -> Support & Diagnostics ->Diagnostics log files. This will generate a zip file that you can upload. The one attached does not give all the information that will help.

Do you receive any crash error reports that then generates a crash report ID? If so can you pass on one of the IDs?

Re: Fusion 360 crashes on the simplest of tasks

dsouzasujay — Tue, 30 Mar 2021 15:37:05 GMT

Hi @Anonymous ,

From the attached dmpuserinfo.xml file i can see you are using NVIDIA QUADRO NVS 295 Graphics card.
We have noticed these type of crashes happens with very old GPUs.

Today we don't have a solution to fix this, but you can continue to work by switching the Graphics Driver to DirectX9.

Goto Preferences>General, and change the Graphics Driver to DirectX9

Re: Fusion 360 crashes on the simplest of tasks

Anonymous — Tue, 30 Mar 2021 16:06:41 GMT

I made the change you suggested. So far, so good. I've poked and prodded more that before without a crash.

Thank you.