topic Re: Cloud Files Lost?!! in Fusion Support Forum

Cloud Files Lost?!!

Anonymous — Tue, 06 Apr 2021 07:24:45 GMT

There has been a folder where all my designs went into.
something like: My First Project.

IT IS GONE,

please i need it back.

not even online it is visible:

i have not used fusion360 lately, so i have not idea when and where it went.

those files used to be there. i have seen there are several post about this, but no solution worked so far for me.

Re: Cloud Files Lost?!!

dsouzasujay — Tue, 06 Apr 2021 07:31:58 GMT

Hi @Anonymous ,

You should be able to see list of Team hubs and Personal hub, something like below image

Explore the projects and folders and see if you can find them.

If you still cant find your files, please send us a filename that went missing with diagnostics log files.

Re: Cloud Files Lost?!!

Anonymous — Tue, 06 Apr 2021 07:47:03 GMT

hi friend, mine looks different.

i have no chance to change hubs.

i see a new folder called "Default Project"

Re: Cloud Files Lost?!!

HughesTooling — Tue, 06 Apr 2021 08:06:04 GMT

@Anonymous wrote:

If you click the plus sign top left in the image above does it show any other hubs you can access?

Mark

Re: Cloud Files Lost?!!

HughesTooling — Tue, 06 Apr 2021 08:09:53 GMT

@Anonymous wrote:

i have not used fusion360 lately, so i have not idea when and where it went.

those files used to be there. i have seen there are several post about this, but no solution worked so far for me.

Are you using the personal version? Is the problem down to the limit on active documents?

Mark

Re: Cloud Files Lost?!!

Anonymous — Tue, 06 Apr 2021 08:16:58 GMT

Hi there,

Thanks for your reply. under the + sign:

Not much,

the tree list expanded online:

and here another window:

i am worried.

i dont like to be forced to a cloud only. a complete lokal backup would be so much help now.

Re: Cloud Files Lost?!!

Anonymous — Tue, 06 Apr 2021 08:22:10 GMT

I dont think so. the files are not even visible. there should be about 200 files. in that first project folder. that folder is really important.

currently there are files used.

Re: Cloud Files Lost?!!

dsouzasujay — Tue, 06 Apr 2021 08:26:31 GMT

Hi @Anonymous ,

Looks like you don't have a team hub.

In this case.

Do you remember anytime before receiving an invitation to join a project from other members?
- In this case, if the project admin removes from the project you can't see it.
The project might be archived, Try to re-activate the archived project.

Re: Cloud Files Lost?!!

Anonymous — Tue, 06 Apr 2021 08:44:32 GMT

thanks alot for the help. 😃 i found it. have a good day.

Re: Cloud Files Lost?!!

dsouzasujay — Tue, 06 Apr 2021 09:20:47 GMT

Hi @Anonymous ,

Good that you were able to find the files.
Can you please explain how were you able to find the files?
Was the project Archived? or was in different location?

Re: Cloud Files Lost?!!

Anonymous — Tue, 06 Apr 2021 09:27:47 GMT

Hi there,

autodesk keeps me logging out by default. can this be stopped?

this time i happen to sign in with a different account.

so i could not find the items.

since i have not used it for quite some time i havent noticed at first.

Re: Cloud Files Lost?!!

dsouzasujay — Tue, 06 Apr 2021 09:39:57 GMT

@Anonymous ,

Ok, got it you were logged-in A360 with a different email.

When you say you were logged out by default, are you logged out immediately or after couple of minutes?
Try changing the password from https://accounts.autodesk.com, and see if that could help.

Re: Cloud Files Lost?!!

Anonymous — Tue, 06 Apr 2021 09:42:59 GMT

Hi there,

i use autodesk when i have free time. that was a month or two back.

when i open it today after an "unknown time" i find myself logged out.