topic Re: stl file export and image file import problem in Fusion Support Forum

stl file export and image file import problem

jerrybaffetto — Sat, 10 Apr 2021 07:28:08 GMT

from two days F360 goes continuously in craxh
I can't export stl files, when it opens the window to save the file the program stops and crashes.
I tried to do a clean reinstallation, nothing has changed.
i updated the drivers of the video card, nothing has changed
please, i ask for your help.
thanks

Re: stl file export and image file import problem

HughesTooling — Sat, 10 Apr 2021 08:29:45 GMT

This is an old bug, if your last save or open from a directory that's no longer available.

There is a fix in this post.

Mark

Re: stl file export and image file import problem

jerrybaffetto — Sat, 10 Apr 2021 09:31:14 GMT

thank you for your reply, thank you very much
but i have not saved on external drives or on usb, always only on hard disk my stl files

Re: stl file export and image file import problem

HughesTooling — Sat, 10 Apr 2021 09:34:53 GMT

Doesn't need to be an external or network drive, just renaming or deleting a directory will cause the problem as well. And it's opening or saving to a directory that's no longer available that can cause the problem.

Mark

Re: stl file export and image file import problem

HughesTooling — Sat, 10 Apr 2021 09:39:22 GMT

@jerrybaffetto wrote:

I tried to do a clean reinstallation, nothing has changed.

Sorry missed the bit where you said you did the clean uninstall, that would fix the problem I thought you had. Can you Export using the export option on the file menu? Does it fail if you try export to an f3d file as well?

Mark

Re: stl file export and image file import problem

jerrybaffetto — Sat, 10 Apr 2021 09:40:11 GMT

thank you for your reply, thank you very much
I have not changed the folder nor the name, to tell the truth I do not even know where these folders are, simply since yesterday it does not work anymore, I have uninstalled and reinstalled, but nothing has changed, sorry if I am not very prepared technically but I really do not know what to do

Re: stl file export and image file import problem

jerrybaffetto — Sat, 10 Apr 2021 09:42:44 GMT

I tried to export the file
nothing, it crashes even with this system

Re: stl file export and image file import problem

HughesTooling — Sat, 10 Apr 2021 09:45:06 GMT

When you say you did a clean reinstall, did you use the clean uninstall tool? Only other thought is are there any special characters in the file name or path?

Mark

Re: stl file export and image file import problem

jerrybaffetto — Sat, 10 Apr 2021 09:46:11 GMT

no files with special characters, I have made the uninstallation from pc, system resources - uninstall application

Re: stl file export and image file import problem

HughesTooling — Sat, 10 Apr 2021 09:48:10 GMT

Try using the uninstall tool I liked too, it removes all traces of Fusion from you computer. You will not lose any designs that are saved to the cloud.

Mark

Re: stl file export and image file import problem

jerrybaffetto — Sat, 10 Apr 2021 10:00:00 GMT

ok, i used the cleaner of F360, uninstalled and installed again, but it always gives me the same problem, even now it crashes

Re: stl file export and image file import problem

HughesTooling — Sat, 10 Apr 2021 10:07:29 GMT

Can you download Screencast and record what you're seeing? Not sure it'll help but might show something. Are you getting the crash report dialog?

Mark

Re: stl file export and image file import problem

jerrybaffetto — Sat, 10 Apr 2021 10:22:36 GMT

no error message
here is the video for you, thank you very much
https://autode.sk/3a2x70S

Re: stl file export and image file import problem

jerrybaffetto — Sat, 10 Apr 2021 10:40:18 GMT

now I have to leave my post, I'll be back later, thanks for your help, bye buddy, see you soon

Re: stl file export and image file import problem

HughesTooling — Sat, 10 Apr 2021 10:48:18 GMT

@Phil.E A couple of people have reported this problem. Seems they are crashing while navigating to a folder, not getting as far as actually saving.

Another post with what sounds like the same problem here.

Thanks Mark

Re: stl file export and image file import problem

jerrybaffetto — Sat, 10 Apr 2021 14:26:02 GMT

ok, thanks, but here the problem is still there

Re: stl file export and image file import problem

lance.carocci — Sat, 10 Apr 2021 22:14:17 GMT

Hi @jerrybaffetto,

I am having difficulty reproducing this, but you are not the only user affected. There might be some external factor in common. If possible, please attach a DxDiag report for any affected devices to help us profile this issue.

Press the Windows Key+R for Run
Type DxDiag and press Enter
In the DxDiag window, click Save All Information
Upload the file here
- Please note - this report contains usernames, which are often based on personally identifying information (i.e. your name). If you prefer, you can edit this out of the text file, or directly message me a hosted link.

I'd also be interested in any unique traits about the directory or folders, e.g. synced/backed up by a cloud storage application e.g. OneDrive, or configured with OS-level features like encryption, file compression, or a different "owner" in the eyes of the Windows system. The contents of the folders may be a clue, too - even if the folders are seemingly random, they might have similar content types, such as something that might generate a [corrupted] thumbnail.

We might as well consider the hardware, too - examples include whether the drive is connected in any special way such as USB/Thunderbolt/network, or the make/model/format/configuration of the physical drive itself.

The next time the crash happens, check if there is a related entry in the Windows Event Viewer, located in the Start Menu under Windows Administrative Tools, or simply search for Event Viewer. In the left column under Windows Logs are a few category pivots - the two we're most interested in are Application and System - depending on the nature of the error, a timestamped event might be logged related to Fusion 360, or the underlying Windows disk and Explorer process. If you see anything of note, please let us know.

Re: stl file export and image file import problem

lance.carocci — Sat, 10 Apr 2021 23:52:42 GMT

@jerrybaffetto another thought - if you were to double click on an STL file, what is the default application that it opens with?

Re: stl file export and image file import problem

jerrybaffetto — Sun, 11 Apr 2021 05:10:44 GMT

Hi Lance!

thanks for your help
here is the diagnostic file

my slicer is Simplify3d,
I don't save to cloud, google drive etc
only on F360 and on my hard disk
unadomanda, lately I created a work team with a friend, could this be a clue?
how can i delete the team and see if this is the problem?
another information, if I do save stl from the F360 file, but go to save in a newly created folder, this process works.
if i go to save to an existing folder, this crashes.

Translated with www.DeepL.com/Translator (free version)

Re: stl file export and image file import problem

jerrybaffetto — Sun, 11 Apr 2021 05:35:30 GMT

one more piece of information,
this morning I opened F360, some settings were changed (I didn't change them!).
for example, the mouse has the scroller reversed
the Sweep function is no longer in the taskbar
this is very very strange, can't you give me an answer please?
thank you very much!