topic Re: Fusion 360 will not start in Fusion Support Forum

Fusion 360 will not start

richowen42 — Sat, 24 Apr 2021 16:07:15 GMT

Please could someone offer some ideas.

I am using a Microsoft Surface Pro 7 with a i7 1065G7 processor and 16GB RAM.

the system is a corporate device but has no antivirus or firewall. My user is an administrator

Fusion takes ages to get past the splash screen then loads a larger white screen and eventually stops on

“This site cannot be reached

accounts.autodesk.com took too long to respond

try:

checking the connection

checking the proxy and the firewall

ERR_TIMED_OUT”

As i said there is no antivirus or firewall other than windows default. I have tried disabling windows firewall/ defender etc. I have added rules in the firewall, changed DNS, confirmed route to the internet has no proxy etc.

i have also gone through the forum and cleared cache folders, reinstalled fusion as administrator tried running as administrator.

its driving me insane, everything else runs great.

please could someone help?

thanks in advance

Re: Fusion 360 will not start

dsouzasujay — Sat, 24 Apr 2021 16:18:13 GMT

Hi @richowen42,

Can you please attach the installation log files in the next reply.

Windows:

C:\Users\***\Appdata\Local\Autodesk\autodesk.webdeploy.streamer.log

Re: Fusion 360 will not start

richowen42 — Sat, 24 Apr 2021 16:38:39 GMT

Thanks for responding. Ive attached the log.

Re: Fusion 360 will not start

dsouzasujay — Sat, 24 Apr 2021 17:16:17 GMT

Hi @richowen42 ,

The installation log files are not showing any errors.

Can you please delete all the installation log files in the below location

"C:\Users\***\Appdata\Local\Autodesk\autodesk.webdeploy.streamer.log"

Then Uninstall fusion 360 using Automation Uninstall Tool.

Install fusion 360 again.

If you are seeing the same error please send me the latest installation log file in the next reply.

Re: Fusion 360 will not start

richowen42 — Sat, 24 Apr 2021 18:04:24 GMT

Hi i have done that before posting.

But i have just gone through the process again and have the same issue.

Please note i dont have a proxy and i dont have DNS issues, i tried setting it to google and open DNS same issue.

I also disabled windows firewall and all its other protection as a test but i still have the same issue

My other laptop is using the same WiFi and works fine.

Any other ideas?

Re: Fusion 360 will not start

richowen42 — Sun, 25 Apr 2021 07:52:14 GMT

Finally got this working it seems it was a DNS problem on my machine. i followed most of the steps in this video:

https://www.youtube.com/watch?v=10D1IJQ2qV0

but in short what fixed it was:

Reset browser settings.

Set IP settings to Automictically detect.

In control panel - internet options - connections - LAN confirmed "auto detect settings" was ticked and "use proxy" was not.

In services.msc checked DHCPclient was running and set to automatically start

In command prompt as administrator type the following:

Ipconfig /release

Ipconfig /renew

Ipconfig /flushdns

Netsh winsock reset

Netsh int ip reset resetlog.txt

Netsh winsock reset catalog

Netsh int ipv4 reset reset.log

Netsh int ip reset

Restart machine.

Everything internet related has improved speed and response wise.

Thanks for offering assistance though, hopefully this helps someone else too.

Re: Fusion 360 will not start

dsouzasujay — Sun, 25 Apr 2021 08:46:06 GMT

@richowen42 ,

Good to hear.