topic Fusion freeze up in drawing mode in Fusion Support Forum

Fusion freeze up in drawing mode

MariusBaard — Wed, 05 May 2021 07:12:35 GMT

This started happening this week, every now and then, more now than then, fusion freezes up when you create a drawing from files, you have to kill Fusion and start all over.

Very frustrating, to say the least.

Please look into this ASAP.

Kind regards

Marius

Re: Fusion freeze up in drawing mode

ClintBrown3D — Fri, 07 May 2021 06:19:06 GMT

Hi @MariusBaard

I'm sorry to hear that you are having trouble, is this specific to one dataset, or does this happen with every model?

Can you try clearing your cache to see if this resolves the problem?

If that does not help, please can you send us your diagnostic logs to have a look at? I'd also be interested to know some more about your system, are you running Windows or Mac, and what spec of machine.

It could be useful to share an F3D your files for us to have a look at (from the model - File > Export).

You can attach the F3Z & logs here, or if it is sensitive, feel free to send it directly to me Clint. Brown {a} Autodesk.com

Re: Fusion freeze up in drawing mode

MariusBaard — Fri, 07 May 2021 06:37:50 GMT

@ClintBrown3D Thanks for the reply.

I have cleared the cache and here is a diagnostic log file attached.

Device name DBN-HCW-MariusBa
Full device name DBN-HCW-MariusBa.hc.local
Processor Intel(R) Core(TM) i9-10900 CPU @ 2.80GHz 2.81 GHz
Installed RAM 32,0 GB
Device ID FC079018-67C9-4BE5-A085-9ED1FAA8394A
Product ID 00330-71438-67179-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Hope this helps

Re: Fusion freeze up in drawing mode

ClintBrown3D — Tue, 11 May 2021 07:08:36 GMT

Hi Marius

I've passed on your diagnostics files. Did clearing the cache resolve this issue for you?

Re: Fusion freeze up in drawing mode

MariusBaard — Tue, 11 May 2021 07:11:03 GMT

Looks like it did, no more freezes up to now, thanks