topic Re: Fusion crashes when exporting 3d solid or importing mcmaster file in Fusion Support Forum

Fusion crashes when exporting 3d solid or importing mcmaster file

Anonymous — Mon, 10 May 2021 22:50:04 GMT

I noticed this problem with the last update to Fusion 360, every time I try to save a file for 3d printing fusion will crash. If I am quick enough I can actually get the file to save before it crashes. Still very frustrating to reopen fusion every time. I don't use chitubox, I am using the prusa slicer.

Also, I can't download a file from Mcmaster Carr. Fusion will again crash immediately.

Anyone have any workarounds, this is extremely frustrating. TIA

Re: Fusion crashes when exporting 3d solid or importing mcmaster file

mohammed.aliTDPXK — Tue, 11 May 2021 06:49:22 GMT

Hello @Anonymous ,

The alternative for getting components from Mac master car is from the website https://www.mcmaster.com

Download the required components from the website then import it to Fusion and use in assemblies as per requirement.

Regarding the export of 3D, are you exporting a stl file?

Have you tried uninstalling pursa slicer and still getting crash on export?

Re: Fusion crashes when exporting 3d solid or importing mcmaster file

Anonymous — Tue, 11 May 2021 14:45:27 GMT

Even if I open fusion, From data panel select Upload, wait about 5 seconds and fusion will crash. Before I even try and select anything.

I have not uninstalled prusa slicer but Fusion will also crash just when I try and save an stl file to my computer. I am not sending to print utility.

Re: Fusion crashes when exporting 3d solid or importing mcmaster file

mohammed.aliTDPXK — Tue, 11 May 2021 15:11:50 GMT

Hello @Anonymous ,

Can you please try below suggestions?

--> Do a clean Uninstall and reinstall Fusion and see if it resolves the issue.

Clean Uninstall

Auto
https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-do-an-automatic-Clean-Uninstall-for-Autodesk-Fusion-360.html

Manual

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-do-a-clean-uninstall-of-Autodesk-Fusion-360.html

-->In case the above workaround does not work, you can uninstall prusa slicer and see if Fusion crashes?

Along with it can you please send me the crash report ID that you get when you submit crash report?

Re: Fusion crashes when exporting 3d solid or importing mcmaster file

Anonymous — Tue, 11 May 2021 16:55:57 GMT

Did a clean uninstall restarted computer and still crashing. I also uninstalled prusa slicer and restarted computer and still crashing.

Crash Reports

305456653

305456223

Re: Fusion crashes when exporting 3d solid or importing mcmaster file

Anonymous — Tue, 11 May 2021 17:02:28 GMT

Here is another crash when trying to create pdf from drawing

305457123

Re: Fusion crashes when exporting 3d solid or importing mcmaster file

mohammed.aliTDPXK — Tue, 11 May 2021 18:24:55 GMT

This seems a crash because of the Dell Backup and Recovery system in Windows which may cause conflicts with Autodesk products.

I have a AKN page link for similar issue below:

https://knowledge.autodesk.com/support/3ds-max/troubleshooting/caas/sfdcarticles/sfdcarticles/3ds-Max-Crash-occurs-when-opening-saving-or-browsing-for-a-file-in-3ds-Max-2018.html

Can you try the steps from above AKN page.
Let me know if this helps.

Thanks!

Re: Fusion crashes when exporting 3d solid or importing mcmaster file

Anonymous — Wed, 12 May 2021 14:19:59 GMT

I made sure everything was up to date

This was the fix: Manually Rename the Dell Backup and Recovery DLL Associations as suggested, in the previous mentioned AKN Link

Thank you for all the help

Re: Fusion crashes when exporting 3d solid or importing mcmaster file

mohammed.aliTDPXK — Thu, 13 May 2021 14:07:58 GMT

Hello @Anonymous ,

Good to know that the issue is resolved now.
Thanks!