topic Re: FUSION 360 Support Non-existent in Fusion Support Forum

FUSION 360 Support Non-existent

Anonymous — Fri, 21 May 2021 16:05:31 GMT

I have used Autodesk for years. They have great products that can do great things. But can someone please explain to me why they have no clear path to speaking to customer service, emailing technical support, etc. Their support pages are just mazes that all lead to "commonly asked questions." What is the point of selling a product and then providing no support for it after? It's so frustrating to have such a simple question and have no avenue to ask it to someone at Autodesk. Do better Autodesk.

Re: FUSION 360 Support Non-existent

mcramblet — Fri, 21 May 2021 16:15:38 GMT

Have you tried the method built into Fusion? You can connect with support from within Fusion 360. I've used it in the past and got immediate help.

Re: FUSION 360 Support Non-existent

mcramblet — Fri, 21 May 2021 16:21:46 GMT

This forum is also very active and is monitored by Autodesk as well as users. Questions typically get a fairly quick responses.

Re: FUSION 360 Support Non-existent

ryan.bales — Fri, 21 May 2021 17:00:36 GMT

While I certainly understand the frustration, assuming you are a paid subscriber, this is very straightforward and its easy to get to us:

@mcramblet is also correct in that Chat support exists in the lower right hand corner(its still in preview but should be accessible for most) and that method gets you to us in about 30 seconds.

Re: FUSION 360 Support Non-existent

Anonymous — Fri, 21 May 2021 17:03:45 GMT

I've called about 5 different numbers that have been sent to me through their chat customer service and they all are directed to the same line, asking for a specific ID or case number.

Re: FUSION 360 Support Non-existent

ryan.bales — Fri, 21 May 2021 17:11:47 GMT

That makes sense, we do not have and have never had dial in phone support for Fusion 360.

Standard subscription benefits stipulate web/email as the standard support offering - while others exist for certain products in certain location - like for Fusion 360 in product chat (which I see you used!) https://www.autodesk.com/company/terms-of-use/en/subscription-benefits.

Chat is by far the quickest way to get to us. I agree we need to make this clearer and as far as i'm aware its being looked at. I am glad you brought this up as it comes up from time to time and its good to show people how to do so.

Re: FUSION 360 Support Non-existent

Anonymous — Fri, 21 May 2021 17:19:12 GMT

It's the diversion of help that is frustrating. Chat is the only avenue to "talk" to a human. While the chat can be helpful for simple matters, I am not able to speak to someone that specializes in the issue.

Re: FUSION 360 Support Non-existent

Anonymous — Fri, 21 May 2021 19:12:04 GMT

@ryan.bales Are you able to direct a question to certain person in Autodesk? If so, I would love to get a conversation started about the issues I'm having.

Re: FUSION 360 Support Non-existent

TheCADWhisperer — Fri, 21 May 2021 20:34:33 GMT

Find a local partner that understands your unique business and industry needs.

>>Use the Autodesk Partner Locator<<

or >>another service<<

Re: FUSION 360 Support Non-existent

ryan.bales — Sat, 22 May 2021 18:16:00 GMT

What do you mean by certain person? Do you have a specific person in mind or a specific question/issue?