topic Re: Basic Access Full lockout in Fusion Support Forum

Basic Access Full lockout

Anonymous — Tue, 08 Jun 2021 08:27:46 GMT

Today I installed fusion360 on a new laptop I purchased, to get access to the download file I entered my full name and email into fusions website again. Installed and logged in okay. Fusion asked me if I wanted to end my other session remotely which I accepted.

Now when I log into fusion on either computer, I am in basic access only mode, I can not edit my files, can not create and save new ones, and can not create new projects at all. I'm locked out of everything. I've never had problems using fusion on my desktop + old laptop. This is all on my personal use license which looks like it's still active. Minutes before I logged into fusion on my new laptop everything was working fine. What's happened?

Re: Basic Access Full lockout

Anonymous — Tue, 08 Jun 2021 08:43:52 GMT

Under teams this is what is listed, when I try to create a new team the window times out.

Re: Basic Access Full lockout

sasikanth.kollipara — Tue, 08 Jun 2021 09:07:48 GMT

Thanks for using Fusion. You can give it a try with the help of this article.

Also, can you share the screenshot of the error you are facing while creating a team?

If my post answers your question, please click the "Accept Solution" button. This helps everyone find answers more quickly!

Regards,

Sasi

Re: Basic Access Full lockout

Anonymous — Tue, 08 Jun 2021 09:11:05 GMT

It times out with this. Trying your suggestion now...

Re: Basic Access Full lockout

Anonymous — Tue, 08 Jun 2021 09:13:35 GMT

Yes that website works, who knows why that isn't linked anywhere in fusionn360 or their hub website. Thanks again.

Re: Basic Access Full lockout

sasikanth.kollipara — Tue, 08 Jun 2021 09:14:57 GMT

Good that it worked for you.

Regards,

Sasi