topic My copy of fusion 360 is broken in Fusion Support Forum

My copy of fusion 360 is broken

Anonymous — Wed, 16 Jun 2021 08:17:02 GMT

I couldn't open fusion 360, it would just 'hang' on start up. I tried the steps on https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fusion-360-crashes-on-startup-Mac.html and nothing worked so I uninstalled it and tried reinstalling fusion 360 but it won't install. the program says "we're not sure what is preventing installation" but it also says "<urlopen error timed out>"

RajkumarIlanchelian — Fri, 11 Jun 2021 01:17:01 GMT

@Anonymous Can you please collect the log files per this article and post here?

RajkumarIlanchelian — Fri, 11 Jun 2021 01:18:52 GMT

Anonymous — Wed, 16 Jun 2021 00:07:16 GMT

how do I upload my log files on here? its a 1000word limit and doesn't support .log or .docx files

RajkumarIlanchelian — Wed, 16 Jun 2021 00:25:39 GMT

.zip is the easiest way to post

Anonymous — Wed, 16 Jun 2021 02:03:27 GMT

log attached

RajkumarIlanchelian — Wed, 16 Jun 2021 02:15:38 GMT

g-andresen — Wed, 16 Jun 2021 07:46:40 GMT

Hi,

1. have you done a CLEAN UNINSTALL.
2. create a new user on your system (WIN/MAC), install Fusion and start with your "old" account.

günther

Anonymous — Thu, 17 Jun 2021 23:09:34 GMT

im on Mac so I don't know how to turn off my version of windows defender

Anonymous — Wed, 23 Jun 2021 00:07:42 GMT

good to know you guys know the problem and there is a solution, great program