topic Re: Can't save modified design after update 21/11/2024 in Fusion Support Forum

Can't save modified design after update 21/11/2024

AndreySeleznev — Thu, 21 Nov 2024 06:19:09 GMT

I am unable to save any modifications in existing design after recent update.

OK button is greyed out and progress circle keep spinning.

Re: Can't save modified design after update 21/11/2024

RajkumarIlanchelian — Thu, 21 Nov 2024 15:34:56 GMT

@AndreySeleznev To clarify, if you create a new design you can save but any existing design you cannot save a modification?

Can you run that workflow and then go to Fusion help - support and diagnostics - service utility - gather system info - and attach the Fusiondiagnostics.zip file

Also, logout of Fusion/ close fusion/log back in to see if that helps?

Re: Can't save modified design after update 21/11/2024

AndreySeleznev — Sun, 24 Nov 2024 22:47:51 GMT

Yes, correct I can create new design, and I can Save As current design with new name, but can't Save a version of current design.

Log out and log in didn't help.

Re: Can't save modified design after update 21/11/2024

RajkumarIlanchelian — Sun, 24 Nov 2024 23:38:37 GMT

@AndreySeleznev Thank you for the logs. I am escalating to our engineering team.

Re: Can't save modified design after update 21/11/2024

dlw1aes — Mon, 25 Nov 2024 11:48:02 GMT

Hi, sorry to jump on this post, but I am also having the same issue.

Re: Can't save modified design after update 21/11/2024

RajkumarIlanchelian — Mon, 25 Nov 2024 15:59:29 GMT

Thank you for the logs. Investigating with our engineering team.

Re: Can't save modified design after update 21/11/2024

RajkumarIlanchelian — Mon, 25 Nov 2024 18:22:20 GMT

@AndreySeleznev
@dlw1aes We are investigating based on your logs but would like to get some more details, please.

1. Go into Fusion - help - support and diagnostics - Fusion service utility
2. Run the reset Fusion
3. Close Fusion
4. Launch Fusion
5. Run the workflow that has the save issue
6. Fusion - help - support and diagnostics - Fusion service utility
7. Gather system info

Please attach logs files again.

Re: Can't save modified design after update 21/11/2024

AndreySeleznev — Mon, 25 Nov 2024 22:01:14 GMT

It doesn't help, but the log is attached. Here is some additional information: I can modify old 2D drawings and save. Also, one detail: I don't have admin rights on this machine, it is corporate PC managed by IT admin.

Re: Can't save modified design after update 21/11/2024

RajkumarIlanchelian — Mon, 25 Nov 2024 22:28:58 GMT

@AndreySeleznev Thank you for the new logs. Not yet sure if this is relevant yet but we do see some network errors in the logs and could be a possible cause for what you see as many of the services that Fusion needs are failing to get access.

1. Would it be possible to launch this account on a different network and see if you are hitting the same problem?

2. Would it be possible for you to invite me raj.kumar.ilanchelian@autodesk.com into one of these projects having this issue?

Re: Can't save modified design after update 21/11/2024

AndreySeleznev — Mon, 25 Nov 2024 22:57:57 GMT

I created new test project and test model inside. I will try other network after business hours today.

Re: Can't save modified design after update 21/11/2024

RajkumarIlanchelian — Mon, 25 Nov 2024 23:18:29 GMT

@AndreySeleznev Another information is when you open a design do you see a badge next to it in the data panel? Like the one I have attached in the image?

Re: Can't save modified design after update 21/11/2024

AndreySeleznev — Mon, 25 Nov 2024 23:22:20 GMT

No I dont have any badges

Re: Can't save modified design after update 21/11/2024

RajkumarIlanchelian — Mon, 25 Nov 2024 23:39:11 GMT

@AndreySeleznev Thank you for that confirmation. Can you invite me into that project if possible?

Re: Can't save modified design after update 21/11/2024

AndreySeleznev — Mon, 25 Nov 2024 23:40:58 GMT

You are invited with admin rights. Cheers!

Re: Can't save modified design after update 21/11/2024

RajkumarIlanchelian — Mon, 25 Nov 2024 23:54:30 GMT

@AndreySeleznev Thank you for the invite. In the image below you can see that I can open one of the test files, make a change and when I click on save I have the OK button enabled. You can also see the "reservations" badge in the data panel next to the design.

Almost positive now that the reservation is not happening due to "some network block" and hence the reason you cannot save.

On a new design you already have the reservation enabled since you created it on the fly and hence you are not seeing any issues to save.

Re: Can't save modified design after update 21/11/2024

AndreySeleznev — Mon, 25 Nov 2024 23:58:30 GMT

Thank you for the information. I will try it tonight off the corporate network and talk to my IT to fix network problems.

Re: Can't save modified design after update 21/11/2024

RajkumarIlanchelian — Tue, 26 Nov 2024 00:01:10 GMT

@AndreySeleznev Sure. Keep us informed and we can go from there.

Re: Can't save modified design after update 21/11/2024

AndreySeleznev — Tue, 26 Nov 2024 00:01:16 GMT

By the way would you recommend installing Desktop Connector to solve that problem?

Re: Can't save modified design after update 21/11/2024

RajkumarIlanchelian — Tue, 26 Nov 2024 00:11:06 GMT

@AndreySeleznev Likely no because when you open the file (local or cloud, I say local as when you have desktop connector installed) the file should be "reserved" for your account. This way if anyone else opens the same file and makes an edit they will be notified that another user is having this file open and their badge will now also be in the data panel next to the design.

So even if you open using desktop connector the file should be reserved for you.

Now a simple test on your machine would be, put Fusion in offline mode (manually or y disconnecting internet). Now open the test file and make a change and you WILL be able to make a change. Since there is no internet connection there is no reservation and hence the save will be enabled. This is another test to show that something is blocking the reservation of the file when you are connected to this network.

Re: Can't save modified design after update 21/11/2024

AndreySeleznev — Tue, 26 Nov 2024 00:15:24 GMT

Thank you, just checked it. Yes I can save while it is offline. Cheers!