topic Re: online chat in Fusion Support Forum

online chat

ryank7WC6P — Mon, 19 Jul 2021 19:28:42 GMT

Why is the online chat not working in Fusion 360? I haven't been able to contact any online support agent for the last month.

Re: online chat

TheCADWhisperer — Mon, 19 Jul 2021 19:34:27 GMT

Just post your question >>here<<, >>or here<<.

You are likely to get a solution within 24 hrs (usually within 24 minutes).

Re: online chat

ryank7WC6P — Mon, 19 Jul 2021 19:39:05 GMT

That's not an answer. Only more run around that I've already had enough of. If this is what their customer support has turned into then I'm going to another software company.

Re: online chat

seth.madore — Mon, 19 Jul 2021 19:43:48 GMT

AFAIK, online chat is only available in certain locales, but there is also the in-product link for support:

But what CADWhisperer said is true. Posting to the forums (in most cases) is going to almost always be the quickest way to an answer, assuming it's not related to license/credits

Re: online chat

ryank7WC6P — Mon, 19 Jul 2021 19:54:17 GMT

What are the locales that it is available? I used to be able to reach out to an agent at anytime during our working hours. Now if I have a programming questions I have to use forums? What if I need a viable solution sooner than 24 hours without all the technical jargon that comes with a forum explanation? We often times don't have the time to wait for an answer to a question on forums. Seems like a shady business practice to not offer chat everywhere since internet is everywhere.

Re: online chat

seth.madore — Mon, 19 Jul 2021 19:56:10 GMT

Oh sure, we just happen to have 700 customer support techs kicking around 🙄

Re: online chat

ryank7WC6P — Mon, 19 Jul 2021 20:04:09 GMT

Did the ones you did have all quit? This was never a problem 6 months ago. Six months ago the online chat was a great resource.

Re: online chat

ryan.bales — Mon, 19 Jul 2021 20:10:46 GMT

Hi @ryank7WC6P, we are still here in chat, more staffed than ever in fact. I'm not sure what is going on, do you not see the icon at the bottom at all? I'll see if someone can look into it on our end but to my knowledge its not been disabled for anyone who is still an active subscriber. Chat was just released full time in the EST timezone and at some point rolls out globally. The last year or so we've been trialing, scaling and testing/developing it. I'm sure you've chatted with me before as well.

Re: online chat

ryank7WC6P — Mon, 19 Jul 2021 20:15:08 GMT

Yes we have chatted before. The icon is there and I go thru the usual steps to chat with an agent but when I select "chat with an agent," it doesn't populate with any selections.

Re: online chat

ryan.bales — Mon, 19 Jul 2021 20:16:56 GMT

I've heard of at least one other user with this issue. Let me do some digging and see what i can find.

Re: online chat

ryank7WC6P — Mon, 19 Jul 2021 20:17:30 GMT

Being a smartass doesn't put a good light on you or your company you represent.

Re: online chat

ryank7WC6P — Mon, 19 Jul 2021 20:18:57 GMT

How do I check to see if my subscription is active?

Re: online chat

ryan.bales — Mon, 19 Jul 2021 20:39:30 GMT

log on to manage.autodesk.com and see what the status is.

Re: online chat

fildesjohn — Tue, 27 Jul 2021 19:39:24 GMT

Hi so I have just finished my trial and have subscribed but I can not up load a drawing as it still says expired subscription? Any ideas on what I need to do please ?