topic Visibility problems with drawing on MacBook Pro in Fusion Support Forum

Visibility problems with drawing on MacBook Pro

Anonymous — Wed, 11 Aug 2021 00:10:13 GMT

When model is inserted into drawing, the model disappears or is highly distorted. However, when the file is sent to another user, they can open the drawing and see the model displayed correctly.

Re: Visibility problems with drawing on MacBook Pro

ClintBrown3D — Wed, 11 Aug 2021 05:46:11 GMT

Hi @Anonymous

We have seen this problem on Windows systems running AMD graphics cards, where the graphics driver was out of date. You have tagged your post as "Bootcamp" are you running Fusion on a Windows partition, or are you running the native Mac OS build of Fusion?

Re: Visibility problems with drawing on MacBook Pro

Anonymous — Wed, 11 Aug 2021 14:05:25 GMT

Thank you for the quick reply. I'm running Windows Partition, not Native Mac OS Fusion.

Re: Visibility problems with drawing on MacBook Pro

ClintBrown3D — Wed, 11 Aug 2021 14:21:50 GMT

Hi @Anonymous

Your Windows partition needs to meet the minimum specs to run Fusion. See if you can update your graphics driver directly from the manufacturer (I assume it's AMD). Some recent Windows updates have rolled back AMD drivers. Have a look at this article that I put together, it should help.

Re: Visibility problems with drawing on MacBook Pro

Anonymous — Wed, 11 Aug 2021 18:07:50 GMT

Thank you again for this info. I'll be meeting with our IT pro shortly to
have him update the driver - I'll let you know if it works (fingers
crossed!).

Re: Visibility problems with drawing on MacBook Pro

Anonymous — Wed, 11 Aug 2021 20:00:43 GMT

Downloading the correct GPU driver worked!

This is the site I went to to get the driver: https://www.amd.com/en/support/kb/release-notes/apple-boot-camp

Thank you SO much for helping me with this issue!

Re: Visibility problems with drawing on MacBook Pro

ClintBrown3D — Thu, 12 Aug 2021 05:00:21 GMT

Hi @Anonymous

That's great, I've very happy that it helped!