topic Fusion always stuck in sign in screen and cannot install autodesk identity manager in Fusion Support Forum

Fusion always stuck in sign in screen and cannot install autodesk identity manager

FusionT3FJ — Tue, 26 Nov 2024 08:12:17 GMT

I have a problem when i want to install fusion 360, i have downloaded from autodesk website and when the fusion is finish setting up, the windows is moving to sign in button and when i press sign in, it only stuck in check your web browser to sign in. i've already following the steps in this forum and notting happens until i'm frustating. Any idea for my problem?

Ps: when i following the steps "installing autodesk identity manager" , i cannot install the autodesk identity manager, it only running at first time and it dissapear, i check my task manager nothing running. before of that i got error 3051, and i'm following the steps, and i stuck in there. My antivirus had turned off and nothing blocked my apps

my device is Asus TUF A15 Gamming Ryzen 7 RTX3050

Re: Fusion always stuck in sign in screen and cannot install autodesk identity manager

akshay_kakade — Tue, 26 Nov 2024 09:20:59 GMT

Sorry to hear about this login issue. Could you please mention in you post Image of error and Operating System details also?

If your device is Windows Operating system , please retry once again below steps :
Once Installation of application successful . Confirm Default web browser on your system and Close all web browsers.

Launch Fusion 360 from app list.
Click on Sign in
Punches you out to a browser.
Login there in web browser and post login message will display as "Go to product"
Clicking on "Go to product" will bring up the UI to allow "Autodesk Identity Manager to run" Click on YES and also "Always Allow" in browser so that you do not have to go through this particular process every time.

https://help.autodesk.com/view/fusion360/ENU/?guid=Sign_In

Regards,
Akshay

Re: Fusion always stuck in sign in screen and cannot install autodesk identity manager

RajkumarIlanchelian — Tue, 26 Nov 2024 15:00:35 GMT

@FusionT3FJ Can you also answer a few questions here please apart from what @akshay_kakade asked for.

1. Is this the first time you are using Fusion?
2. Can you login to https://login.autodesk360.com/login - are you able to successfully login there?
3. Can you direct message me and @akshay_kakade your email ID used to register for Fusion?
4. Can we get logs from this machine especially the service log files from

Windows OS: %localappdata%\Autodesk\Identity Services\Log\IdServices.log
macOS: ~/Library/Application Support/Autodesk/Identity Services/Log/IdServices.log