topic Re: Fusion crashes when opening a large assembly file after today's update, help! in Fusion Support Forum

Fusion crashes when opening a large assembly file after today's update, help!

fheidinga — Tue, 24 Aug 2021 09:47:16 GMT

I have been working for more than a year on a large assembly. After today's update the Fusion crashes each time I try to open the file. This also happens with previous versions of the file.... I am afraid to loose my data...
It is possible to revert today's update? Would be great to get suggestions how to solve this...

Re: Fusion crashes when opening a large assembly file after today's update, help!

fheidinga — Tue, 24 Aug 2021 11:08:36 GMT

PS Clean install of Fusion did not help.. 😞

Re: Fusion crashes when opening a large assembly file after today's update, help!

RajkumarIlanchelian — Tue, 24 Aug 2021 13:25:51 GMT

@fheidinga @Did you get a crash error report to submit and if so did you submit one ? We can look at the report to see what could be happening. Would you also be able to share the design that is crashing ? If this cannot be shared in the public forum would it be possible to make the design to share / download and DM me the details ?

Re: Fusion crashes when opening a large assembly file after today's update, help!

fheidinga — Tue, 24 Aug 2021 13:40:02 GMT

Hi Rajkumar.ilanchelian,

Thanks for your reply. I will send you a DM.
Best,

Re: Fusion crashes when opening a large assembly file after today's update, help!

paul.baquE684EJ — Tue, 24 Aug 2021 13:47:57 GMT

Hi, I'm also having the same issue since today. I can say that it applies to larger assemblies. I've tried multiple pc's and always the lastest version can't handle the files. The crash always happens when the "compute started" phase is begining. I'm used to wait for the larger assemblies to open but not crashing.

Is it possible to revert to yesterday's version ?

Paul

Re: Fusion crashes when opening a large assembly file after today's update, help!

fheidinga — Tue, 24 Aug 2021 13:56:22 GMT

Exactly the samet things happened with me, also large assembly and crash during compute. I just sent my file in a DM to an Autodesk employee who is checking it out right now. I will keep you informed.

Re: Fusion crashes when opening a large assembly file after today's update, help!

RajkumarIlanchelian — Tue, 24 Aug 2021 15:42:00 GMT

@fheidinga Thank you for sharing the design. I can confirm the crash and we now have a fix for this crash. I conformed that your design opens with our fix. We are working to build, test and deploy this fix ASAP. I will update the thread.

Re: Fusion crashes when opening a large assembly file after today's update, help!

fheidinga — Tue, 24 Aug 2021 15:44:00 GMT

That’s a huge relief… Thanks for the fast action!

Re: Fusion crashes when opening a large assembly file after today's update, help!

Kmetiuk — Wed, 25 Aug 2021 06:23:20 GMT

I am having a crash issue as well. My models that I opened a few days ago no longer open.

How long until fix is release?

Re: Fusion crashes when opening a large assembly file after today's update, help!

RajkumarIlanchelian — Wed, 25 Aug 2021 17:02:32 GMT

Certainly not forgotten about this issue. This is our top priority and the current plan is to post an update about 6-8 hours from the time of this posting. We certainly understand the inconvenience and will get the fix out.

Re: Fusion crashes when opening a large assembly file after today's update, help!

RajkumarIlanchelian — Thu, 26 Aug 2021 00:58:54 GMT

Please update to 2.0.10811. This should contain the fix for the crash.

Re: Fusion crashes when opening a large assembly file after today's update, help!

keqingsong — Thu, 26 Aug 2021 03:52:01 GMT

Hey all - 2.0.10811 is now live and contains the fix to this issue. If you haven't yet, restart Fusion 360 and you should be able to get the update.

Re: Fusion crashes when opening a large assembly file after today's update, help!

RajkumarIlanchelian — Thu, 26 Aug 2021 04:25:24 GMT

If you are on windows, please re-install Fusion (you don't have to uninstall) to get to 2.0.10811. We are working to fix the live update which means when we deploy 2.0.1081x we will ask you to re-install again (no need to uninstall). Sorry for the inconvenience.

Re: Fusion crashes when opening a large assembly file after today's update, help!

fheidinga — Thu, 26 Aug 2021 05:08:33 GMT

I can open the file now, it works. Thanks again for the fast reply, diagnosis and fix!

Re: Fusion crashes when opening a large assembly file after today's update, help!

paul.baquE684EJ — Fri, 27 Aug 2021 07:24:41 GMT

Fixed ! Thank you.