topic Re: #URGENT# Since Aug Update Opening Existing Models Crashes F360 in Fusion Support Forum

#URGENT# Since Aug Update Opening Existing Models Crashes F360

Kmetiuk — Wed, 25 Aug 2021 05:47:26 GMT

Since the August update that I did yesterday, when I open certain models it crashes Fusion 360. I have updated all drivers, restarted multiple times and still crashes. It is 2 specific models that crash the program.

It gets hung up on "computing base mesh feature1" then down it goes. I pasted a snip of the feature that fails.

I can open a couple other models, just not this one. Please advise.

Re: #URGENT# Since Aug Update Opening Existing Models Crashes F360

Kmetiuk — Wed, 25 Aug 2021 06:26:35 GMT

I saw you post about a crash issue with base compute, I am having a similar issue but I think it is related to a mesh.

Re: #URGENT# Since Aug Update Opening Existing Models Crashes F360

Kmetiuk — Wed, 25 Aug 2021 06:49:12 GMT

@Rajkumar.ilanchelian

Here is the error report 310768347

Re: #URGENT# Since Aug Update Opening Existing Models Crashes F360

RajkumarIlanchelian — Wed, 25 Aug 2021 17:04:29 GMT

@Kmetiuk Thank you for the error ID. I can confirm it is the same issue that we are chasing internally to fix ASAP. We are hoping to get an update to resolve this issue in about 6-8 hours from the time of this posting.

Re: #URGENT# Since Aug Update Opening Existing Models Crashes F360

RajkumarIlanchelian — Thu, 26 Aug 2021 00:59:35 GMT

Please update to 2.0.10811. This should contain the fix for the crash.

Re: #URGENT# Since Aug Update Opening Existing Models Crashes F360

Kmetiuk — Thu, 26 Aug 2021 04:18:38 GMT

@RajkumarIlanchelian

I am still stuck on 2.0.10806. I have restarted multiple times, wont seem to update. Maybe its not rolled out yet?

Re: #URGENT# Since Aug Update Opening Existing Models Crashes F360

RajkumarIlanchelian — Thu, 26 Aug 2021 04:22:42 GMT

)@Kmetiuk If you are on windows, please re-install Fusion (you don't have to uninstall). We are working to fix the live update which means when we deploy 2.0.1081x we will ask you to re-install again (no need to uninstall). Sorry for the inconvenience.