topic ERROR-Moving to fully featured hubs in Fusion Support Forum

ERROR-Moving to fully featured hubs

Harold_Weistra — Fri, 29 Nov 2024 10:01:13 GMT

I am stuck in the moving hub error. Support team can you please help?

Nowhere to go after the in app message. Having to force shutdown Fusion.

Re: ERROR-Moving to fully featured hubs

rajat_mehtaL58QJ — Sat, 30 Nov 2024 07:55:58 GMT

Hi @Harold_Weistra
Apologies you had to go through this.I am from the Autodesk Fusion Team . Are you still facing this issue ?
If yes please let me know, we will fix this issue for you .
Thanks,
Rajat

Re: ERROR-Moving to fully featured hubs

Harold_Weistra — Sat, 30 Nov 2024 07:59:33 GMT

Hello @rajat_mehtaL58QJ

It is the harold@caddesign.nl id.

Thank you for your support!

Harold

Re: ERROR-Moving to fully featured hubs

rajat_mehtaL58QJ — Sat, 30 Nov 2024 08:29:17 GMT

Hi @Harold_Weistra ,
I checked your account , your hubs look okay to me .
Th error which you faced yesterday was a product bug and we have reverted it yesterday so you should no longer be facing it anymore . If you can still see it,let me know?
I will get in touch with my team and check whats wrong .
Regarding Migration to Fusion Team - Autodesk is now retiring all single user storage hubs . Reference - Single-Storage-is-Moving-to-Fusion-Team .
I will re-enable the migration for you if you are okay , let me know.
Thanks,
Rajat

Re: ERROR-Moving to fully featured hubs

Harold_Weistra — Sat, 30 Nov 2024 09:34:13 GMT

Hi Rajat,
Seems it’s okay again. Thank you.

i don’t have any data in my Single User Storage so it’s okay to migrate that to a Team.

Thank you!

Harold

Re: ERROR-Moving to fully featured hubs

mdavidlem — Wed, 04 Dec 2024 11:46:12 GMT

I'm having the exact same issue but in my case on silicone Macs.

Re: ERROR-Moving to fully featured hubs

rajat_mehtaL58QJ — Wed, 04 Dec 2024 12:23:32 GMT

Hi @mdavidlem the issue you are facing is not the same as mentioned by @Harold_Weistra , please send the email id associated with your hub to me in private message , will unblock you immediately.
Thanks,
Rajat

Re: ERROR-Moving to fully featured hubs

mdavidlem — Thu, 05 Dec 2024 07:02:53 GMT

Hi Rajat, thank you. I just tried it again and now my files have been moved without those error messages.