topic Re: Installer failed: shows error "no access" in Fusion Support Forum

Installer failed: shows error "no access"

Filip_thomassen_dam — Wed, 29 Sep 2021 15:38:16 GMT

The streamer installer failed and shows a wierd error code. I have tried the cleaner, and reinstall.

Re: Installer failed: shows error "no access"

RajkumarIlanchelian — Wed, 29 Sep 2021 16:10:48 GMT

@Filip_thomassen_dam This is the first I am seeing this error. I am checking with our engineering team on what could be the reason. Thanks for the log files.

Re: Installer failed: shows error "no access"

RajkumarIlanchelian — Thu, 30 Sep 2021 15:35:36 GMT

@Filip_thomassen_dam Our engineering team took a look at the log files and it seems like the access to create windows shortcuts is the issue. Can you try to create a shortcut on your desktop for any other application and see if there is an issue?

If you have not already, can you please restart your machine as well?

Re: Installer failed: shows error "no access"

Filip_thomassen_dam — Thu, 30 Sep 2021 17:15:37 GMT

Making shortcuts for any program seems to work fine. I also restarted the PC and allowed the install program to run on private network. Still the same error.

Re: Installer failed: shows error "no access"

Filip_thomassen_dam — Thu, 30 Sep 2021 17:38:27 GMT

Some good news, i have managed to get the program to install. I ran compatibility mode and tried some different settings. It seems like it needed permission to change files on the harddrive. I cannot get the program itself to run though. Ran compatibility mode, tried with different settings and allowed private network access, but with no luck. Task manager sees it, but nothing else happens.

Re: Installer failed: shows error "no access"

Filip_thomassen_dam — Tue, 05 Oct 2021 09:14:01 GMT

Ran the fusion cleaner and made it work, thank you for your help