topic Re: Not installing correctly - connection issue in log in Fusion Support Forum

Not installing correctly - connection issue in log

kdochoda — Wed, 04 Dec 2024 13:13:31 GMT

I have tried letting it through the windows antivirus, but it still says it is failing. Any tips? I have included the log.

Re: Not installing correctly - connection issue in log

RajkumarIlanchelian — Wed, 04 Dec 2024 14:34:31 GMT

@kdochoda Please try the below:

1. Make sure that Fusion installer is not running in task manager
2. Go to C:\Users\user\AppData\Local\ Autodesk\DELETE the following folders – Webdeploy,Web Services, Identity services, Autodesk Fusion 360 ((IF you do not have any other Autodesk products installed, delete the Full Autodesk folder)
3. Delete the shortcut that is used to launch Fusion
4. Restart your machine
5. Do not use the same Fusion installer. Can you please download the installer again
6. Now install again

Re: Not installing correctly - connection issue in log

b_amsdorf — Wed, 04 Dec 2024 22:59:52 GMT

Hi i had a similar issue when trying to log in. What should I do?

Re: Not installing correctly - connection issue in log

RajkumarIlanchelian — Wed, 04 Dec 2024 23:22:50 GMT

@b_amsdorf Can you try the solution I called out above?

Re: Not installing correctly - connection issue in log

b_amsdorf — Thu, 05 Dec 2024 00:49:25 GMT

I tried something else and it worked out. Thank you for replying though