topic Re: Support agent button bottom right corner breaks select measuring in Fusion Support Forum

Support agent button bottom right corner breaks select measuring

WesleyTack — Tue, 12 Oct 2021 15:58:38 GMT

With the addition of the support button (which I hope you can remove or switch off, this should be in the upper right menu imho.. ) comes another issue, when you select an edge or radius, it used to show the dimensions of said selected parts... this no longer works now, which is vital for easy working. Hopefully this can be resolved asap!

Re: Support agent button bottom right corner breaks select measuring

HughesTooling — Tue, 12 Oct 2021 16:39:08 GMT

Works for me.

What workspace are you in? I've noticed it does not work in the manufacture models workspace. @seth.madore Has this been logged?

Below is editing manufacturing models.

Re: Support agent button bottom right corner breaks select measuring

seth.madore — Tue, 12 Oct 2021 17:08:25 GMT

I don't think anything's been logged on this front. @HughesTooling , I'm not seeing the issue in MFG:

What are both of you running for PC/Mac OS versions?

Re: Support agent button bottom right corner breaks select measuring

seth.madore — Tue, 12 Oct 2021 17:10:43 GMT

@WesleyTack just curious, why would you want to turn it off? That is a direct line to support, should you run into any issues, open to all Commercial customers

Re: Support agent button bottom right corner breaks select measuring

HughesTooling — Tue, 12 Oct 2021 17:31:48 GMT

@seth.madore You need to create a Manufacturing Model then edit the model. Note I have the timeline, you are in the CAM workspace.

Re: Support agent button bottom right corner breaks select measuring

seth.madore — Tue, 12 Oct 2021 17:33:38 GMT

Ah, didn't see that in your first image. I assume it behaves the same way if you change your Environment to Infinity Pool or Photo?

Re: Support agent button bottom right corner breaks select measuring

HughesTooling — Tue, 12 Oct 2021 17:44:09 GMT

@seth.madore wrote:

Ah, didn't see that in your first image. I assume it behaves the same way if you change your Environment to Infinity Pool or Photo?

Yes makes no difference. This is Windows 8.1.

Thanks Mark

Re: Support agent button bottom right corner breaks select measuring

seth.madore — Tue, 12 Oct 2021 20:18:38 GMT

I can reproduce this, I've opened up CAM-32521 to investigate

Re: Support agent button bottom right corner breaks select measuring

WesleyTack — Wed, 13 Oct 2021 14:26:41 GMT

Because it's something you will only need once and a while, if that. This should be under the question mark icon upper right corner "Help section" not in the viewport. It's again an icon you can accidentally click while working and that is in the way.

Re: Support agent button bottom right corner breaks select measuring

WesleyTack — Wed, 13 Oct 2021 14:28:34 GMT

Thanks for that!

It also doesn't work when you rotate something, before you could see the rotation during the manipulation. Now this is also gone. Hopefully an update on this will be quick as it's really annoying not know all this information 😕

See attached screenshot

Re: Support agent button bottom right corner breaks select measuring

HughesTooling — Wed, 13 Oct 2021 15:16:11 GMT

@WesleyTack What workspace are you in? I only see the problem in the manufacture model workspace. Also please paste images into the message, the forum doesn't make it easy to view inserted images and read the text at the same time.😞

This is what I see in the ordinary design workspace. Although the icon is a distraction it's not caused the missing feedback info. At least not on Windows 7 and 8.1.

Re: Support agent button bottom right corner breaks select measuring

WesleyTack — Thu, 14 Oct 2021 06:41:40 GMT

Ok, I will post images as you say.

I'm in the design workspace. Selecting an edge used to show it's length. Now I need to use the measure tool constantly to select the two points.

Not working anymore:

When selecting two perpendicular edges it still works:

Or as mentioned above, you can use the measuring tool, but that's much slower of a workflow:

Hope this information helps.

*EDIT*

Note that this behavior is the same in sketch mode

Re: Support agent button bottom right corner breaks select measuring

WesleyTack — Thu, 14 Oct 2021 09:07:20 GMT

"parallel edges" not "perpendicular" 🙂

Re: Support agent button bottom right corner breaks select measuring

WesleyTack — Sat, 13 Nov 2021 12:28:57 GMT

Came to say that this seems to be fixed in the latest update.

Big shout out and thanks to everyone who helped with this and Autodesk!

Re: Support agent button bottom right corner breaks select measuring

WesleyTack — Sat, 13 Nov 2021 12:48:42 GMT

Sadly this is not fixed yet. There is a way to circumvent this issue:

If you select a surface first and then select the radius/edge it will appear and show the dimensions.

Once you get the hang of selecting a face/surface first and then measure it's somewhat of a solution. Still hope this will be resolved eventually.